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2nd Commercial Claims Conference

Challenging Customer Service in the Complex World of Commercial Claims. Can you do it? 

Thursday 24 November 2016

Ricoh Arena, Phoenix Way, Coventry, CV6 6GE

£225 + VAT per person                                                                             Buy Ticket

Why not come to the Home Claims Conference as well? It’s on Wednesday 23rd November. Save 10% (£45) when you come to both conferences.

Promo Code: ILCBoth16                                                                                Buy Ticket



Testimonial videos from the 1st Commercial Claims Conference. Watch our videos today!


Conference Themes

Join us as we examine Customer Service from the perspective of the Broker, the Insurer and the Supplier. What does ‘their’ customer mean? And what does ‘their’ customer really want?

If we want the ‘customer’ to be happy we need to clarify who they are, what they want and how to deliver the best in customer service..

With help from our expert speakers, we will discuss how to:

  • Develop a better understanding of working relationships within the commercial claims world
  • Deliver what our diverse range of customers expect and need
  • Manage the expectations of our policyholders in light of how well/poorly informed they are
  • Determine who the commercial customer holds accountable
  • Identify potential disruptors and the technology customers use now and in the future.

Customer service is a strong theme. Everyone in the claims supply chain has a part to play which is why coming together at an ILC conference is so productive.

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Our Speakers

Coming to give their insights about how we view customer relationships are:



jon_conway_blueJon Cawley,
Head of Claims, Towergate Underwriting UK


Tom Stephens
Commercial Claims Manager, LV=
Tom will discuss the tricky question of ‘who owns the customer?’


kevin-hancockKevin Hancock,
Managing Director, YUTREE
Kevin is going to respond to Alistair Steward (see below) and give the broker’s perspective on the kind of  service you and your clients expect when a claim is made. Kevin with join Alistair in reviewing the QuestGates Broker Charter.

Graeme Stacey
Major Loss & Complex Claims Handler, LV=
Graeme will share his experiences and insights into how the industry communicates with brokers.

Aalistar-steward_bluelistair Steward
FCII FCILA Director, Business Development QuestGates
Alistair, is going to look at how the attitude to customer service has changed in the loss adjusting sector and share the feedback received following the publication of the QuestGates Broker Charter in 2015.


Jon Ridd, Manager Director, Eviid

John is going help us to understand where and how technology is best placed to help commercial claims.

matthew_blueMatthew Green, Key Account Director, Consumer Intelligence
Matt will share his ideas and opinions on advancing technology and consider the impact on the Commercial Claims sector.



Peter Cragg, Cunningham Lindsey, Client Relationships Director

How do we stay customer service focussed and make it straight forward for customers when the complexity of the claim is so challenging?


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Come and Exhibit

The Commercial Claims Conference is a great way to make new customers aware of your products and services.

The Exhibitor Hall is an important part of the conference.  It’s is where delegates gather prior to the start of the conference and where they return to between presentations and during lunch.

Previous exhibitors all say what a great venue the Ricoh Arena is in term of visitor footfall. Unlike other venues you are right in the centre of the action.

Talk to Rachael Hunt to discuss the benefits of exhibiting and the packages that are available.


07813 146944

Our Coventry Location

Having held many conferences at the Ricoh Arena, it’s become our second home! Coventry is in the heart of the midlands and only a 20-minute train journey from Birmingham. It’s only 86 miles from London, 80 from Manchester and 80 from Bristol. It’s also easy to access from the MI, M6 and M40.

Visit the Ricoh Arena

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Ricoh Arena

Commercial Claims Conference Media Pack

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