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4th Home Claims Conference

Feeling Good About Claims… and the Future! 

Wednesday 23 November 2016

Ricoh Arena, Phoenix Way, Coventry, CV6 6GE

£225 + VAT per person                                                                             Buy Ticket

Why not come to the Commercial Claims Conference as well? It’s on Thursday 24th November. Save 10% (£45) when you come to both conferences.

Promo Code: ILCBoth16                                                                                Buy Ticket

Stimulating Conference Themes

Our conference has an upbeat and positive feel to it.  Join us as we look at:

  • Financial Update – so that our customers and the industry has a better financial tomorrow
  • Caring for our customers – so we can give them a better future
  • Success through technology – how to stay relevant and make the most out of ‘connected home’
  • Making claims people successful – by how we attract and look after them
  • Making claims suppliers successful – by understanding the swings in demand and applying the right approaches

Our industry is rich in people who are hugely talented as well as very passionate about what they do. That’s why you should join the debate at the Ricoh Arena on Wednesday 23rd November.



Testimonial videos from the 3rd Home Claims Conference. Watch our videos today!


Great Conference Speakers

The Home Claims Conference addresses lots of topics and bringing them to life are experts and enthusiasts from all sectors of our industry.

What does the home claims insurance world look like from on high?

Tom Shewry, Financial Director, Lloyds Banking Group
A view of the insurance world from the position of a financial director.




What are the changes we can adopt that benefit both our industry, our company and our customers? And what are the technological advances changing our world on a daily basis?

matthew_blueMatthew Green, Key Account Director, Consumer Intelligence
What is changing and affecting our everyday life?
Matt will share advancing technology and consider the ‘Uberfication of Claims’. Things that many of us think are in the future are actually happening and available now! At what speed is change moving?


Paul Crowe, CEO, Symbility
We are all fully aware that change is happening in the home insurance industry. Paul will review 3 key themes that will have a serious impact on the property industry and share how you can stay ahead of these shifts and reap the benefits of these advances today.

John Ridd, Manager Director, Eviid
John will take a quick look at the technology available to us today.
Technology is already used by policy holders and if utilised properly could ease the process and save time and money.


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We have some important questions to consider….

What are the top issues and demands? What are insurers looking for in future relationships? How can suppliers respond? How do we get models that allow insurers and suppliers to cope with demand swings?

Helping you to find the answers are:

Brian Moore, Head of Supply Chain, Aviva
Looking at the Supplier Relationships of the Future

Bob Blunden, CEO, CET
Suppliers and the Big Claims Picture


Colin Wallder, Supplier Relationship Manager, LV=
Suppliers and fluctuating Demand. The reality of Demand
Colin will look at how claims resource at all levels has to adapt and think about servicing through the peaks and troughs of claims volume.


sandy-fraserSandy Fraser, Director, Lambert Contracts
Process improvements and how the local suppliers provide the service

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What is the best way to build on and protect the good work we do with customers? Sharing their experience and thoughts with you are:

Steve Gelder, CEO, The Gelder Group
The Customer Experience – What has changed in the last three years since the first ILC Home Conference?
Three years ago, Steve spoke at the inaugural conference and explained the number of contacts and visits that often took place on a property claim. Steve will look back and assess how we have moved forward and where we still have room to learn.

Rob Smale, Claims Director, Ageas
Rob Smale will participate in a discussion looking at our customers and the image of claims.  We will explore the relationships involved, as often we are looking after our customers customer. That involves projecting our customers values. It’s an interesting challenge and we can consider how it is done well!

Connie Beasley, Operations Director, Claims Consortium Group

Approaches and suggestions on how the industry and individual companies can project the right image.


tim-goodman_blueTim Goodman, Company Director / ICAB
On the sharing the importance of innovation within the insurance industry.



If the future of the industry depends on the right people, how do we attract and look after the people with the skills we need?

Chris Crook, Claims Future Consultant, Ageas
Passionate about young people on Insurance from a young person in Insurance!
Why do young people get labelled ‘millennial’? Chris answers the question, what young people in Insurance have to offer and how we should engage their interest in advancing the claims industry! In a changing environment how do we move forward?


Jeremy Hyams CEO, Claims Consortium Group
The valuing of Insurance staff and providing the place and culture for them


oliver-p-blueJoining Chris and Jeremy for a Panel Discussion on this topic will be Oliver Przybysz, Managing Director, Imperial Consultants who will share his insights about apprenticeships.


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Attending the Commercial Claims Conferences too?

Remember, it is perfectly possible to come to both conferences. Plenty of ILC members will doing just that and in doing so claim a 10% Discount on the combined ticket price and save £45.

Buy Ticket for Both Conferences

Come and Exhibit

The Home Conference is a great way to make new customers aware of your products and services.

The Exhibitor Hall is an important part of the conference.  It’s is where delegates gather prior to the start of the conference and where they return to between presentations and during lunch.

Previous exhibitors all say what a great venue the Ricoh Arena is in term of visitor footfall. Unlike other venues you are right in the centre of the action.

Talk to Rachael Hunt to discuss the benefits of exhibiting and the packages that are available


07813 146944

Our Coventry Location

Having held many conferences at the Ricoh Arena, it’s become our second home! Coventry is in the heart of the midlands and only a 20-minute train journey from Birmingham. It’s only 86 miles from London, 80 from Manchester and 80 from Bristol. It’s also easy to access from the MI, M6 and M40.

Visit the Ricoh Arena

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Ricoh Arena

Home Claims Conference Media Pack

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