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6th Home Claims Conference


6th Home Claims Conference

Wednesday 14th November  2018

  Ricoh Arena, Phoenix Way, Coventry, CV6 6GE

£235 + VAT per person

Future Look

Taking stock of our achievements, and making bigger our ambitions.

After the success of our previous Home and Motor conference, we’re making ‘Future Look’ the over-riding theme of our 6th Home Claims Conference for 2018.

Join us on Wednesday 14th November at the Ricoh Arena in Coventry, where we’ll be doing just that and looking at what the future holds, whilst crucially analysing our achievements so far in order to better plan our next steps. Looking at the following topics, there are plenty of questions that we’ll be debating together with leading industry voices:

  1. Consumers & Digital

How does the customer’s relationship with technology influences commercial attitudes and decision-making? What are the digital and technical innovations that are influencing claims, and what impact are they having on the supply chain?

  1. Product & Process

What products are shaping the industry and which ones are attracting new interest?  How customer focussed are our processes, and are they fit for the future and the unexpected?

  1. People & Culture

In our digitally connected world, how effectively are we managing both business and consumer relationships? What determines an empowered and sustainable culture? How are we developing our leaders of tomorrow? How do we inspire optimism and energy?

  1. Insurer & Supplier

Are we clear about what insurers and suppliers expect from each other? How are these relationships set to evolve and where are the problems that might threaten them? Share the success stories.

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Conference Speakers


Matthew Green

Key Account Director, Consumer Intelligence

Matthew has been with Consumer Intelligence since 2012, helping businesses see themselves through the eyes of their customers and leading strategic projects in claims process optimisation. Consumer Intelligence is a data analytics company that helps businesses execute great customer strategies across multiple sectors

Andrew Sellers

Group Head of Claims Supplier Management, Hiscox

Andrew is a Hiscox veteran and has recently been appointed a Hiscox Partner. He started out specialising in Tech; Media & Telecoms (TMT) E&O and was Head of TMT Claims before moving over to underwriting as Head of Technology Underwriting in Europe. Andrew moved onto group operations as Group Head of Claims – Supplier Management. In that role he has successfully focused on professionalising the supply chain and the retail claims functions service proposition when partnering with third parties. Andrew is a member of the global leadership team and is a co-executive sponsor of the LGBT+ employee network.

Maarten Ectors

Chief Innovation Officer, Legal & General

Maarten Ectors is a former disruptive innovator who brought industry changing and award-winning products to market in record time and collaborated/competed successfully with the top innovating tech brands. Maarten thinks the insurance industry is ready for disruption from within and that claims is the best starting point.


Mike Hall

Director of Property and Liability Claims for LV=

Mike Hall is the Director of Property and Liability Claims for LV=, having worked in the Insurance industry for nearly 30 years. He has experience in a wide variety of roles, including Underwriting, Loss Adjusting, Risk Surveying, Fraud Detection and (mostly) Property Claims. He has previously chaired the ABI’s Property Claims Panel, sat on the ABI’s Property Committee, the ILC Advisory Board and the Steering Group for PAS 64 . As well as LV=, he has worked for a number of companies, including RSA, DLG, Cunningham Lindsey and Independent Insurance. Mike passionately believes that great customer service can be provided at the same time as costs being controlled. He is of the view that this can be achieved through empowering frontline Handlers and suppliers, supported by technology and streamlined processes.


Byron McGill

Procurement Lead, UKGI Claims, Aviva

Byron McGill is passionate about innovation and simplifying complexity. He brings 18 years of retail experience into the insurance industry and has been with Aviva’s Claims Procurement team since 2014. Byron believes the biggest challenge for insurers and their supply chains is meeting customer expectations in the growing digital world with insurance companies (particularly claims) lagging behind other industries. Additional challenges surround the disparate and often localised nature of the claims supply chain, the delivery of consistency in terms of branding and customer journey, and the varying levels of IT capability across businesses within the supply chain. Byron believes collaboration and transparency between all parties involved is key to the success of delivering retail-style digital services for insurance claims customers.


Rob Chilcott

liveBIG Coach

With a background in professional rugby, first as a player and then as a coach, Rob believes passionately in the potential of people to achieve remarkable things.
Using the liveBIG methodology Rob brings this to life exploring the direct link between our energy and passion, and the impact we have on the world around us on both personal and work levels. Rob teaches leaders to liveBIG. Because, when you teach leaders, they teach others. Great leaders change lives.


James Fryer

Business Development Manager, Martindales Limited

James leads the development of the Martindales glazing validation, repair & replacement service for insurance customers. He also manages the company’s many client relationships. With over 30 years in the industry, including 23 at RSA in claims and account management, James has experienced the opportunities and challenges of the supplier/insurer dynamic from all perspectives. Building on the objectives of making things easy for customers and delivering “right first time” outcomes, James is currently focused on further enhancing the online & self-service features of the Martindales proposition to meet the digital aspirations of the market.


Andy Lucas

Managing Director, Property Assure Ltd

Andy Lucas has held senior management positions in the insurance supply chain. Following his previous position as Global Strategy Director for Polygon, he set up Property Assure Ltd (now part of CET Structures Ltd) to provide the insurance market and their customers with innovative solutions to property risk profiling and management, and property maintenance and improvement services.


Michael Porter

SVP of International Markets Symbility

Michael Porter is the SVP of International Markets for Symbility Solutions, leading the development of the Symbility business outside of North America. Michael took on this role in 2017, after a number of years spent leading our United Kingdom business. While Michael has been part of the Symbility team since early 2015, he has been working with the Symbility platform since 2009 and brings over 12 years of experience to the business from the Software, Insurance and Financial Services markets. As part of his role, Michael continues to heavily influence the company’s growth and product strategies for international markets. Graduating from the University of Lincoln, in the UK, with an honours degree in Management and Information Systems, he continued his education by completing an executive training programme in 2011 with Cranfield University.


Claire Lashbrook

Operations Manager, Claims Consortium Group

Claire has a passion for people development and continued learning in the insurance industry. She joined the company in 2011 as a claims handler and has worked through a range of project, service and supply chain management roles. She has a contagious enthusiasm for innovations that benefit both individuals and the sector as a whole. She has experience in engaging and onboarding service providers, focusing on how they can meet Claims Consortium’s customer-led objectives though technology and personal development. This has led her to her current senior operations role, guiding a team of around 80 people.



Become a Sponsor

The Home Claims Conference is a proven way of making new customers aware of your products and services. ILC has a rich heritage of sponsors and whether it’s targeted brand recognition or new sales opportunities we work with sponsors to ensure there’s a good return on their investment.

Download our MEDIA PACK to discover the benefits of becoming an ILC conference sponsor.


Talk to Nic Sproul, ILC Commercial Director to discuss options tailored to your business needs.

E: nic@iloveclaims.com
M:07710 112 291

Come and Exhibit

The Exhibitor Hall is an important part of the conference.  It’s is where delegates gather prior to the start and where they return to between presentations and during lunch. This means you are exhibiting right in the centre of the action.

To discuss the benefits of exhibiting talk to Rachael Hunt, ILC Events Manager

E: rachael@iloveclaims.com
M:07813 146 944

07813 146944

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ILC Events are always enjoyable

See what a great time our 2017 delegates had!

Our Coventry Location

Having held many conferences at the Ricoh Arena, it’s now our second home! Coventry is in the heart of the midlands and only a 20-minute train journey from Birmingham. It’s only 86 miles from London, 80 from Manchester and 80 from Bristol. It’s also easy to access from the MI, M6 and M40.

Visit the Ricoh Arena

Ricoh Arena


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