Home / Events / Motor Insurance / 7th ILC Motor Claims Conference

7th ILC Motor Claims Conference

Date: Thursday, 30th June

Venue: Queen Elizabeth II Conference Centre, Westminster, London SW1P 3EE

Price per person: £265 + vat
Buy Ticket

The ILC Motor Claims Conference is in London for the very first time. Come and join up to 400 claims professionals in Westminster who will listen to the motor claims topics of tomorrow discussed by leading figures of today.

Motor Claims Conference Promo Video

The Claims Conference Promo gives you a taste of why people come along to our conferences as well as the calibre of speaker we attract.

Watch it!


Buy Ticket

We look forward to welcoming you at our new London venue next Thursday 30th June for our 7th Annual Motor Claims Conference.

Click HERE to view the joining instructions which contains useful information about the event.

For more information on our speakers hot topics please click HERE

Motor Claims Conference Speakers

Here are some of the speakers at the conference. This is a line-up with tremendous depth and expertise, experts who will make you ‘better tomorrow’.

Zeina-MailHEADLINE Speaker: Zeina Bain, Managing Director, Carlyle Group

This year we are delighted that Zeina Bain, Managing Director of The Carlyle Group, is speaking for the first time. Zeina has a wealth of experience of investing in the motor industry and will be sharing her views on the global economic climate and private equity investment.


KEYNOTE Speaker: Mark Evans, Marketing Director, Direct Line Group

As one of the most innovative marketing executives of his generation, Mark is going to share how and why one of the biggest UK insurers is using the management of claims as a central pillar of its proposition.  Discover the implications of this for our industry as well as how Mark thinks our products will evolve in the future.

Samantha-MailSamantha Ramen, Director of Market & Public Affairs, Keoghs

As an experienced policy advisor and lobbyist Sam knows all about how the political and economic environment is influencing our world. She is going to bring you up to date on the reforms to Personal Injury Claims Handling and advise you on how you should prepare to deal with the challenges likely to be thrown up next.


Jason Moseley, Executive Director, Retail Motor Industry Federation

As Executive Director of the RMI, Jason represents 900 influential members. On 30th June he will be the ‘voice of the repairer’ and share his first-hand experience of the current and emerging risks for both insurers and work providers.

Penny Searles, CEO, Smart Drivers Club

For many years Penny has been at the forefront of technical innovation in our industry. With her considerable knowledge and expertise in telematics you will learn about the very latest opportunities and developments in this field.

Ian Hughes, CEO, Consumer Intelligence

A regular speaker at ILC conferences, Ian returns to discuss the current consumer landscape and to reveal even more insights about what our customers think of us. As always, his invaluable research gives you food for thought when it comes to dealing with customers.


Lynn-MailLynne Johnson, Senior Supply Chain Manager, Aviva

Over the past year, ILC has been promoting the importance of apprenticeships in our industry. Lynne and Gordon are leading the way on this and will impress and inspire you with the latest news on apprenticeships and resourcing for the next generation of claims professionals.


And word about diversity….

This year 50% of our speakers are women and in recognition of this we are going to discuss diversity in the industry and what we can do to attract more women to the world of motor claims.

Guiding us will be Dr Astrid Jaekel, an Insurance Partner with leading global management consultancy, Oliver Wyman and author of the soon to be published “Women in Financial Services”.

This debate is long overdue and I’m confident the outcome of our discussion will have a lasting impact.

Motor Claims Conference Themes

This conference is set to be our most inclusive yet. Whatever your role within the motor insurance supply chain we will explore topics that are relevant to you


  • A View from the Boardroom – how company directors view motor insurance claims, hot topics to address and what the future looks like
  • Vehicle Repair – consolidation in the market and the challenges this presents
  • Mobility & Vehicle Hire – does the GTA have future or is it facing potential death?
  • Personal Injury – the impact of further legislative changes and the influence of this
  • Digital Claims – the impact that technology is having on our industry and how to handle it

At the heart of our presentations and debates we remember the consumer and how to be better at handling their claim.
Buy Ticket

Exhibiting at the Motor Claims Conference

Download our Exhibitor Media Pack here.

The Motor Conference is a great way to make new customers aware of your products and services. Our Exhibitor Hall is an important part of the conference.  It’s is where delegates gather prior to the start of the conference and where they return between presentations. They are then there during lunch and as well as for the complimentary drinks reception after the conference. It’s always were long-term partnerships are formed.PHOTOSThe QEII Centre is a dedicated exhibition venue with exceptional experience of holding exhibitions. This year the ILC Exhibitor Hall will have stunning views of the Westminster skyline: Big Ben, The Houses of Parliament and Westminster Abbey.

This venue promises to make a great impression on both exhibitors and attendees.

To discuss exhibiting, please contact Rachael Hunt:

E: Rachael@iloveclaims.com

M: 07813 146944

Our London Location

After many successful conferences at the Ricoh Arena in Coventry, we’ve decided to host our 7th conference in London.  The QEII Centre  is an exciting new venue for ILC members and we looking forward to you experiencing the professionalism and expertise of the largest conference centre in central London.

Price per person: £265 + vat
Buy Ticket



This event has passed.

Category: .