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8th Motor Claims Conference

How technology and innovation is behind the products, people and promises of a better tomorrow! 

Join us as we look into the future and understand how technology and innovation is changing the world of motor claims.

  • The Future of Distribution
  • The Future of Motor Vehicles
  • The Future of Digital
  • The Future of Arbitration
  • Next Generation Telematics
  • How Great Leaders Change Lives
  • Understanding Artificial Intelligence
  • Tuesday 4th July  2017

      Ricoh Arena, Phoenix Way, Coventry, CV6 6GE

    £235 + VAT per person

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Conference Speakers 2017

Ant Middle, CEO Ageas Retail  – Keynote Speaker

Subject: The Future of Distribution

How the distribution of insurance products will change in the future, how it will impact the claims experience and the importance of claims from a consumer experience perspective.


Chris Ashworth, ILC Chairman – Conference Host

Chris is a hugely influential figure in the world of motor claims and the founder of ILC which he set up in 2011.  With over 20 years’ experience of motor claims, Chris is your thought-provoking conference host.



Paul Wishman, VP Global Insurance, CGI

Subject: The Future of Digital

How insurers are reacting to shifts in the digital landscape and what consumers really want from a digital claims experience.



Dan Whitmarsh, M/Six

Subject: The Future of Motor Vehicles

How autonomous vehicles, changes in consumer behaviour and the vehicle manufacturer landscape will impact motor insurance claims.



Mike Brockman, CEO, Insure the Box

Subject: Next Generation Telematics & the Slow Move to Self-Drive

Telematics today, telematics tomorrow, technology and the effect on cars and how will motor insurance survive.




Stuart Baldwin, The Positive Company

Subject: How Great Leaders Change Lives

What drives engagement? How do you to lead people to love work? Why outdated leadership models are badly failing modern business.



David Price, Commercial & Multinational Clients Director, Barclaycard Payment Solutions

Subject: Optimising Claims Through Payment Innovation

Consumers are increasingly more digitally savvy. It means they expect a seamless claims experience. This makes it is essential that insurers deal with claims quickly and effectively.

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Panel Debate 1: The Future of Arbitration

Can technology help to remove the friction from the claims process and drive efficiency in the settlement of complex claims?

On the panel are:

Stewart McCulloch

Stewart is Founder & Chief Executive, AutoResolutions, a company offering on-line dispute resolution services with the clear aim of reducing frictional cost in relation to claims.



Edwyn van Rooyen

Edwyn is Co-Founder & Chief Operating Officer Executive, ValidusVia its cloud-based solution, verify™, Validus provides a platform upon which third party motor repair and hire claims are transacted.



Kirsty McKno

Kirsty is Head of Claims at Slater Gordon Solutions Motor & Head of Legal Practice at Compass Law Solutions. She is chair of the Credit Hire Organisation and she sits on the ABI GTA Technical Committee.



John Gibson

John is Motor Services Director, Keoghs. He works with clients on developing strategies to reduce indemnity spend in volume motor claims through the implementation of targeted approaches and analysis of market behaviour.


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Panel Debate 2: Understanding Artificial Intelligence

What is Artificial Intelligence? How will the technology be used now and in the future to automate the claims process?

On the panel are:

Alex Dalyac, Co-Founder & CEO, Tractable

Tractable designs AI for expert visual tasks. Its product, AI Review, checks thousands of repair estimates every minute. It flags unnecessary repairs, so that experts can review estimates faster and with more accuracy than before.



James Laird, Founder & CEO, Strenuus/CAI

Strenuus is an insuretech company launched in 2015. It seeks to disrupt the insurance market with its innovative application of the latest behavioural science to improve and protect an organisation’s performance, reputation and brand.



Karl Hewiston, ENI

Emergent Network Intelligence (ENI) is based in Newcastle upon Tyne and is the result of a knowledge transfer partnership between ENI and Northumbria University. It uses Artificial Intelligence algorithms, Deep Learning, Big Data technologies to help the motor claims sector reduce the number of days it takes to settle a claim.


Panel Debate 3: Past and Future Challenges concerning Data Connectivity

Why does the UK insurance industry need connectivity and what are the challenges facing business in achieving the levels of connectivity required?

On the panel are:

John O’Roarke, Chairman, CAPS Consortium

Until recently, John was Managing Director of LV= where he spent the last decade. Whilst there he led a transformation programme which resulted in LV= becoming the UK’s third largest car insurer. Between 2013–16,he was also Chairman of the Insurance Fraud Bureau and Chair of the ABI’s Financial Crime Committee.


Bill Duffy, Managing Director, Rye Street Group

Bill’s passion for the industry and continuous improvement is second to none, with his energy and enthusiasm shared by his teams across every location. Bills desire is for Rye Street Group to be recognised as the best in business, an aspiration which is clearly being realised, as they are winning industry awards on a regular basis.


Brain Hodge, Head of Motor Claims Operations, LV=

Brian joined LV= in 2011 and has a wealth of claims experience, having joined Endsleigh Insurance Graduate Scheme 25 years ago. He is involved in numerous industry bodies/forums
and is passionate about working to deliver an enhanced experience for customers.



Testimonial Videos: Karl Parr and Chris Crook of Ageas


Come and Exhibit

The Motor Claims Conference is a great way to make new customers aware of your products and services.

The Exhibitor Hall is an important part of the conference.  It’s is where delegates gather prior to the start and where they return to between presentations and during lunch.

Previous exhibitors all say what a great venue the Ricoh Arena is in term of visitor footfall. Unlike other venues you are right in the centre of the action.

Talk to Rachael Hunt to discuss the benefits of exhibiting and the packages that are available.


07813 146944

Download our Sponsors Media Pack here.

Our Coventry Location

Having held many conferences at the Ricoh Arena, it’s now our second home! Coventry is in the heart of the midlands and only a 20-minute train journey from Birmingham. It’s only 86 miles from London, 80 from Manchester and 80 from Bristol. It’s also easy to access from the MI, M6 and M40.

Visit the Ricoh Arena

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Ricoh Arena

Conference Highlights 2017

The 7th ILC Motor Claims Conference addressed Mobility & Vehicle Hire, Personal Injury, Digital Claims, Diversity and a View from the Boardroom.

Joining us were speakers from Aviva, Consumer Intelligence, Direct Line, Keoghs and the Retail Motor Industry Federation (RMI).  Some of the highlights are below.


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