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9th Motor Claims Conference


“FUTURE LOOK:
Helping You and Your Business Be Better Tomorrow”

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Tuesday 19th June  2018

  Ricoh Arena, Phoenix Way, Coventry, CV6 6GE

£235 + VAT per person

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Conference topics

  • What is the future of motor car? How intelligent will it be? Will future blame lie with the driver or the technology?
  • How automated and high-tech is the car repair business of the future?
  • Do you know your InsureTech from your FinTech?
  • Who are companies of today shaping the motor claims industry of tomorrow?
  • What is the future of motor insurance? How different will it be from today?
  • What are the implications of terrorism on car rental insurance?
  • Three years after reforms to address the UK’s compensation culture for personal injury, has the government addressed the underlying problems?

None of us know what the future holds but we have speakers on hand to open our minds and give us a glimpse of what the future might look like.

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Conference Agenda


09:30 – 09:40

Chairman’s Welcome

Chris Ashworth, Chairman & Founder, ILC


09:40 – 10:10

Customer Service and Why it Matters

Jo Causon, CEO, The Institute of Customer Service

Customer Service is a progressively competitive area for businesses and the consumer is increasingly demanding. What should be done? Some informed views to help you develop your own opinions.


10:10 – 10:40

The Future of Insurance

Ian Parker, Chief Executive, ERS

The role of a broker – why do they exist? What are the risks to that model and what are the future opportunities?


10:40 – 11:10

The Future of Motor Claims

Manjit Rana, Founder, Ingenin Ltd

What the future of motor claims looks like and what some of the more exciting ClaimsTech start ups are doing.


11:10 – 11:40

Networking Break


11.40 – 12.00

The Tech Journey from Conflict to Collaboration

Stewart McCulloch, Managing Director UK, NuvaLaw

How to futureproof motor insurance through a low-cost ecosystem. Learning how to make data work for you in a claims environment and embracing smart technology – enabling collaboration and reducing frictional cost.


12.00 – 12.25

The Future of PI

The Civil Liability Bill and what effect this will have on future motor claims

Samantha Ramen, Director of Market & Public Affairs, Keoghs


12.25 – 12.50

The Future of PI Panel Debate

Samantha Ramen, Director of Market & Public Affairs, Keoghs

Stewart McCulloch, Managing Director UK, NuvaLaw

Gary Barker, Claims Director, ERS

Donna Scully, Director, Carpenters Group


12.50 – 13.50

Networking and Lunch Break


13.50 – 14.20

The Future of Motor Vehicles 

Dan Whitmarsh, Chief Strategy Officer, m/Six

What does the future look like for the motor vehicle and when is it coming?


14.20 – 14.50

The Future of Telematics

Jonathon Valentine, Chief Technology Officer, ThingCo

The use of next generation telematics and intelligent voice to revolutionise FNOL and claims management


14.50 – 15.20

The Future of the Repair Industry

Ian Pugh, Director, Fix Auto UK

Global trends in vehicle repair and the sustainability of the Industry.


15.20 – 16.00

The Future of the Repair Industry Panel Debate

Richard Taylor, GT Motive

Ian Pugh, Director, Fix Auto UK

Paul Sykes, Regional Managing Director, Control Expert

Bob Linwood, CEO, AutoRaise

Chris Weeks, Director – NBRA / VBRA Commercial


16.00 – 16.05

Chairman’s Close

Chris Ashworth, Chairman & Founder, ILC


16.05 – 17.00

Networking and Drinks Reception

This will be one of the year’s premier motor claims industry networking and professional development opportunities. Prepare to have your professional horizons expanded!

Don’t miss it!

Media Partner

Event Partner

Look who’s speaking…

 

Ian Parker, Chief Executive, ERS

Ian became Chief Executive of ERS in 2013 at the point of its acquisition by Aquiline Capital Partners. Under his leadership ERS has honed its strategy to be a specialist motor-only, broker-only insurer and over the last 4 years he has led the company through an ambitious operational and IT transformation which saw it return to profit in 2014.

Ian and has held a number of high level management positions within the industry. Prior to joining ERS he was Chief Operating Officer at Hardy Underwriting. Previous roles also include CEO, Direct and Partnerships for Zurich’s European GI business and MD for Privilege Insurance at RBS Insurance as well as Chief Representative for RBS Insurance in Beijing.

Samantha Ramen, Director of Market & Public Affairs, Keoghs

Samantha is responsible for leading Keoghs‘ public affairs and thought leadership programme. This involves liaising with representatives within Government, Westminster and other relevant industry stakeholders to keep informed about any policy development that may affect the insurance industry

She joined Keoghs in October 2015 from the ABI where she was the policy lead responsible for identifying and developing ABI policy in
several key areas for insurers.

 

Ian Pugh, Director, FixAuto

Ian Pugh began his career as an apprentice mechanic with a Ford main dealer before becoming a Motor Engineer for the insurers RSA Group and Direct Line. He then held senior positions in repair network management and engineering with Norwich Union Insurance (Aviva). In 2004, he became Operations Manager for Allianz (UK) Insurance before joining Audatex (now part of Solera Inc.) in 2007 as Head of Client Relationships.

In 2011, Ian became Managing Director of Fix Auto UK, a position that he still holds today. During his tenure, Ian has led a team that has secured repair contracts with seven blue-chip motor insurers that deliver in excess of 50,000 repairs annually to the network’s 99 franchise bodyshops. Through his leadership, Fix Auto bodyshops have secured an impressive 27 industry awards and in November 2014, Ian was named a UK Body Repair Industry Knight.

 

Manjit Rana, Founder, INGENIN

INGENIN is an Innovation Consultancy that helps leaders within the Insurance Industry to navigate through the disruption of InsurTech by honing vision, exploring innovative ideas and harnessing the power of broad-scale collaboration.

Manjit has led the way in educating leaders in insurance to remain relevant by helping them to shape propositions that are more compelling and relevant in a constantly changing market. With over 30 years’ experience of the insurance space as well as co-founding 10 start-up businesses, Manjit’s advice is firmly grounded. His role as an Advisor to some of the most exciting InsurTech disruptors and industry accelerator programmes ensures he’s permanently well-informed.

 

Jonathon Valentine, Chief Technology Officer, ThingCo

ThingCo is a new insurtech focussing on developing the next generation of telematics, to offer a customer centric solution, built with a telematics focussed FNOL eco system.

Previously Jonathon was founding member and Head of Innovation at Insure the Box, the UK’s first telematics only car insurer, where over 800,00 policies were sold. During his time there, Jonathon was POST magazine’s Rising Star and won multiple industry awards for CARBS, the world’s first telematics fraud detection platform.

 

Jo Causon, Chief Executive of The Institute of Customer Service

Jo joined the Institute of Customer Service as its CEO in 2009 and has established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction. She works across the public, private and voluntary sectors, commentates on national media and advices politicians across all sides of the House of Commons. If you want to learn about the impact that customer service has on the UK economy and productivity, Jo has an exceptional range of insight and experience to share.

 

Gary Barker, Claims Director, ERS

Gary was appointed Claims Director of ERS (Lloyd’s syndicate 218) in April 2018 following a 6 month interim appointment. He worked at ERS for 2 years prior to his appointment as Head of First and Third Party Damage Claims. Prior to joining ERS Gary was MD of a credit hire company and Operations Director of a claims handling business. Before entering the claims industry, Gary had a lengthy career as an Army Officer.

 

Dan Whitmarsh, Chief Strategy Officer, m/SIX

Dan is the award-winning Global Chief Strategy Officer for marketing agency m/SIX. For over 15 years, Dan has worked on media and marketing for some of the most prominent brands on the planet. His client list reads like a corporate who’s-who; Toyota, Lexus Volkswagen, Audi, Skoda, SEAT and Bridgestone – and that’s just the automotive clients! Dan’s understanding of changing consumer behaviour and first-hand experience of the automotive industry give him a unique insight into how autonomous vehicles and our relationship with the motor car are likely to affect the motor insurance industry.

 

Stewart McCulloch, Managing Director, Nuvalaw

Stewart McCulloch is Managing Director of Nuvalaw’s UK operation. He is a solicitor who spent 25 years as a partner in a large North West of England law firm dealing with claims work – mainly in the field of bodily injury. During that period, he assisted insurers and other organisations in setting up settlement protocols with the specific aim of avoiding expensive litigation. He also worked with local courts to establish new rules designed to streamline process and reduce cost and worked with Government departments in establishing cost effective processes to support publicly funded work.

Stewart has always had an interest in facilitating negotiation by using the latest technology. More recently he has run his own outsourcing company and has been a director and Head of Compliance for a large national law firm. As a committed proponent of alternative dispute resolution, Stewart has handled some of the largest mediation and arbitration cases in recent years. He is also a director of Liverpool Law Society and founder of AutoResolutions Limited.

 

Paul Sykes, Regional Managing Director, ControlExpert

Paul began his career with a number of IT focused roles at HP and IBM, he then joined Audatex UK right around the time electronic estimating took over from manual paper based model sheets.

Over the next 8 years Paul progressed up the organisation through two ownership changes (most notable was that of Solera) and many significant acquisitions in the UK market. Paul held several Director level roles at Solera/Audatex, including Managing Director. In 2015 Paul became Regional Managing Director with responsibility for the Solera group of companies in the UK and South Africa. In 2017 Paul accepted a position with ControlExpert GmbH to become Regional Managing Director and a shareholder of their newly formed UK operation.

 

Richard Taylor, UK Business Director, GT Motive

Few organisations know more about streamlining the motor claims process than GT Motive and, as its UK Business Director, Richard Taylor is well placed to have an expert view on where the industry is headed.

With over 25 years experience working with industry-leading companies like Aviva, Richard has had great success minimising claims cost by working innovatively with the repair supply chain. Richard is also an expert in the aftermarket parts industry. He setup the Euro Car Parts collision proposition, and grew it from a minimal spend across the crash repair sector to a multi-million pound business working closely with bodyshops, insurers and the accident management sector.

Donna Scully, Director, Carpenters Group

Donna is a Director of the Carpenters Group, a market leading provider of claims & legal services to the personal lines insurance industry, brokers and their customers.

Moving to the UK from Ireland, Donna worked for various law firms in London before joining Carpenters in 1997, where she set up its specialist Personal Injury department, developing a reputation for an ethical approach to legal & claims services.

A member of the Motor Accident Solicitors Society management committee since 2004, she became Vice-Chairman of MASS in November 2008 and was elected as MASS Chairman for a two-year term in 2010. During her term, she was closely involved in the formation of AskCUE PI and the implementation of the LASPO legislation.

She has held a seat on the Insurance Times’ Fraud Charter since its launch in 2010, is a member of the editorial board for Modern Insurance Magazine and she received the Outstanding Achievement award at the 2014 Personal Injury Awards.  In November 2016, Insurance Business UK named her as one of the insurance industry’s Women of Influence.

Bob Linwood, CEO, AutoRaise

Bob Linwood has been in the automotive industry all his working life, starting out at SIA Abrasives. Following 13 years at SIA, Bob then moved to BASF distribution organisation, Euro Paints, overseeing five London depots. A brief spell with AkzoNobel followed prior to a 12 year stint with distributor, NIBS Group. In 2010, Bob took a side step out of the industry to jointly establish branding agencies Create Motion and VRVE.

The real turning point in Bob’s life came in 2012 following the tragic passing of his 11 year old son Ethan, who was killed in a road accident. He realises this was the point that ‘totally rewired’ him and through REAL – the Ethan Rees Linwood Memorial Fund (the charity set up in memory of Ethan) is on a crusade to enhance young people’s lives and to carry on Ethan’s ethos of giving. AutoRaise is an extension of that dedication.

Testimonials

       

Look who’s joining them…

Over 400 motor claims professionals will be joining us at the Ricoh Arena in June. They include CEOs, Managing Directors, Finance Directors, Claims Directors, Claims Managers and Loss Adjustors. 

Decision-makers who represent important parts of the supply chain: Accident Management Companies, Brokers, Vehicle Repairers, Legal Firms, Paint & Plant Suppliers and Medical-Legal Providers. 

Those new to industry are always warmly welcomed. It’s great way to learn and make career-changing contacts.

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 Come and Exhibit

The Motor Claims Conference is a great way to make new customers aware of your products and services.

The Exhibitor Hall is an important part of the conference.  It’s is where delegates gather prior to the start and where they return to between presentations and during lunch.

Previous exhibitors all say what a great venue the Ricoh Arena is in term of visitor footfall. Unlike other venues you are right in the centre of the action.

Pick up the phone and talk to Rachael Hunt to discuss the benefits of exhibiting and the packages that are available.

rachael@iloveclaims.com

07813 146944

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ILC Events are always enjoyable

See what a great time our 2018 delegates had!

 

 Our Coventry Location

Having held many conferences at the Ricoh Arena, it’s now our second home! Coventry is in the heart of the midlands and only a 20-minute train journey from Birmingham. It’s only 86 miles from London, 80 from Manchester and 80 from Bristol. It’s also easy to access from the MI, M6 and M40.

Visit the Ricoh Arena

Ricoh Arena

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