Home / Events / Motor Insurance / 9th Motor Claims Conference

9th Motor Claims Conference

Helping You and Your Business Be Better Tomorrow”

Tuesday 19th June  2017

  Ricoh Arena, Phoenix Way, Coventry, CV6 6GE

£235 + VAT per person

 Buy Ticket                 


Conference topics

  • What is the future of motor car? How intelligent will it be? Will future blame lie with the driver or the technology?
  • How automated and high-tech is the car repair business of the future?
  • Do you know your InsureTech from your FinTech?
  • Who are companies of today shaping the motor claims industry of tomorrow?
  • What is the future of motor insurance? How different will it be from today?
  • What are the implications of terrorism on car rental insurance?
  • Three years after reforms to address the UK’s compensation culture for personal injury, has the government addressed the underlying problems?

None of us know what the future holds but we have speakers on hand to open our minds and give us a glimpse of what the future might look like.

Buy Ticket

Look who’s speaking…


Ian Parker, Chief Executive, ERS

Ian became Chief Executive of ERS in 2013 at the point of its acquisition by Aquiline Capital Partners. Under his leadership ERS has honed its strategy to be a specialist motor-only, broker-only insurer and over the last 4 years he has led the company through an ambitious operational and IT transformation which saw it return to profit in 2014.

Ian and has held a number of high level management positions within the industry. Prior to joining ERS he was Chief Operating Officer at Hardy Underwriting. Previous roles also include CEO, Direct and Partnerships for Zurich’s European GI business and MD for Privilege Insurance at RBS Insurance as well as Chief Representative for RBS Insurance in Beijing.

Samantha Ramen, Director of Market & Public Affairs, Keoghs

Samantha is responsible for leading Keoghs‘ public affairs and thought leadership programme. This involves liaising with representatives within Government, Westminster and other relevant industry stakeholders to keep informed about any policy development that may affect the insurance industry

She joined Keoghs in October 2015 from the ABI where she was the policy lead responsible for identifying and developing ABI policy in
several key areas for insurers.


Ian Pugh, Director, FixAuto

Ian Pugh began his career as an apprentice mechanic with a Ford main dealer before becoming a Motor Engineer for the insurers RSA Group and Direct Line. He then held senior positions in repair network management and engineering with Norwich Union Insurance (Aviva). In 2004, he became Operations Manager for Allianz (UK) Insurance before joining Audatex (now part of Solera Inc.) in 2007 as Head of Client Relationships.

In 2011, Ian became Managing Director of Fix Auto UK, a position that he still holds today. During his tenure, Ian has led a team that has secured repair contracts with seven blue-chip motor insurers that deliver in excess of 50,000 repairs annually to the network’s 99 franchise bodyshops. Through his leadership, Fix Auto bodyshops have secured an impressive 27 industry awards and in November 2014, Ian was named a UK Body Repair Industry Knight.


Manjit Rana, Founder, INGENIN

INGENIN is an Innovation Consultancy that helps leaders within the Insurance Industry to navigate through the disruption of InsurTech by honing vision, exploring innovative ideas and harnessing the power of broad-scale collaboration.

Manjit has led the way in educating leaders in insurance to remain relevant by helping them to shape propositions that are more compelling and relevant in a constantly changing market. With over 30 years’ experience of the insurance space as well as co-founding 10 start-up businesses, Manjit’s advice is firmly grounded. His role as an Advisor to some of the most exciting InsurTech disruptors and industry accelerator programmes ensures he’s permanently well-informed.


Jonathon Valentine, Chief Technology Officer, ThingCo

ThingCo is a new insurtech focussing on developing the next generation of telematics, to offer a customer centric solution, built with a telematics focussed FNOL eco system.

Previously Jonathon was founding member and Head of Innovation at Insure the Box, the UK’s first telematics only car insurer, where over 800,00 policies were sold. During his time there, Jonathon was POST magazine’s Rising Star and won multiple industry awards for CARBS, the world’s first telematics fraud detection platform.


Jo Causon, Chief Executive of The Institute of Customer Service

Jo joined the Institute of Customer Service as its CEO in 2009 and has established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction. She works across the public, private and voluntary sectors, commentates on national media and advices politicians across all sides of the House of Commons. If you want to learn about the impact that customer service has on the UK economy and productivity, Jo has an exceptional range of insight and experience to share.


Gary Barker, Claims Director, ERS

Gary was appointed Claims Director of ERS (Lloyd’s syndicate 218) in April 2018 following a 6 month interim appointment. He worked at ERS for 2 years prior to his appointment as Head of First and Third Party Damage Claims. Prior to joining ERS Gary was MD of a credit hire company, Operations Director of a claims handling business and had a lengthy career as an Army Officer.


Dan Whitmarsh, Chief Strategy Officer, M/Six

How autonomous vehicles, changes in consumer behaviour and the vehicle manufacturer landscape will impact motor insurance claims and our relationship with the motor car.


Look who’s joining them…

Over 400 motor claims professionals will be joining us at the Ricoh Arena in June. They include CEOs, Managing Directors, Finance Directors, Claims Directors, Claims Managers and Loss Adjustors. 

Decision-makers who represent important parts of the supply chain: Accident Management Companies, Brokers, Vehicle Repairers, Legal Firms, Paint & Plant Suppliers and Medical-Legal Providers. 

Those new to industry are always warmly welcomed. It’s great way to learn and make career-changing contacts.

Buy Ticket

 Come and Exhibit

The Motor Claims Conference is a great way to make new customers aware of your products and services.

The Exhibitor Hall is an important part of the conference.  It’s is where delegates gather prior to the start and where they return to between presentations and during lunch.

Previous exhibitors all say what a great venue the Ricoh Arena is in term of visitor footfall. Unlike other venues you are right in the centre of the action.

Pick up the phone and talk to Rachael Hunt to discuss the benefits of exhibiting and the packages that are available.


07813 146944

Buy Ticket

ILC Events are always enjoyable

See what a great time our 2017 delegates had!


 Our Coventry Location

Having held many conferences at the Ricoh Arena, it’s now our second home! Coventry is in the heart of the midlands and only a 20-minute train journey from Birmingham. It’s only 86 miles from London, 80 from Manchester and 80 from Bristol. It’s also easy to access from the MI, M6 and M40.

Visit the Ricoh Arena

Ricoh Arena

Category: .