Thursday 9th November 2017
Ricoh Arena, Phoenix Way, Coventry, CV6 6GE
£225 + VAT per person Buy Ticket
At this year’s conference we want you to feel energised and excited. Extraordinary things are happening in our industry and we want you to learn about them.
Cast your eye over our topics and speakers and you’ll discover a wealth of learning and innovation awaits you in Coventry.
Great Conference Speakers
“Making a Claim an Exciting Experience. Customer Service that Drives Claims Forward.”
Jo Causon, Chief Executive of The Institute of Customer Service
Jo joined the Institute as its CEO in 2009 and has established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction. She works across the public, private and voluntary sectors, commentates on national media and advices politicians across all sides of the House of Commons. If you want to learn about the impact that customer service has on the UK economy and productivity, Jo has an exceptional range of insight and experience to share.
“Being Energised by Digital, Technology Driving Claims Forward.”
Maarten Ectors, Chief Digital Officer. Legal & General
Maarten Ectors is a former disruptive innovator who has brought industry changing and award winning products to market in record time and collaborated/competed successfully with the top innovating tech brands. Maarten believes the insurance industry is ready for disruption from within. Claims is the best starting point.
“Motivating your People to Energise the Customer. Attitudes and Ideas that drive your People, Work and Business forward.”
Stuart Baldwin. Live Big
A highly sought after speaker and trainer, Stuart takes big ideas and translates them into simple, practical steps that leaders can use to empower people to do more, be great, love work… and realise their full potential.
If you haven’t come across Stuart before, here’s a video of him in action talking about “How great leaders change lives.”
“Energising the Changing Supply Chain. Innovations that are Driving Claims Forward.”
Gill Vincent, Head of Property Vendor Management. Zurich Insurance
Gill is a procurement specialist by trade and entered the insurance world at Zurich in 2004. She has Team oversight for the sourcing, implementation and post contractual performance management of Loss Adjusters. She is also responsible for all suppliers for building and contents commodities across Personal and Commercial Lines including Zurich Municipal.
She finds the insurance world an ever changing industry with rarely a dull day! As you will discover, Gill has a strong desire to deliver Good Customer Outcomes with a robust and cost effective supply chain solution.
William Quibell, Head of Supplier Management Management. Legal & General
William has a wide perspective on the industry, having spent 20 years working exclusively across General Insurance claims. He entered the market in 1997 with Royal & Sun Alliance, spent 10 years with insurers RSA, NHBC and L&G, as well as 10 years in the claims management area with Crawford’s, The Innovation Group and LAS.
His current responsibility is for the L&G UK General Insurance supply chain, including MGA supply chain arrangements. This covers professional services (adjusting, surveying etc.), goods (contents, carpets), glazing, LGRS (Legal & General Repair Solutions network) and procurement. solution.
Steven Guy, Managing Director. React UK
Steven has been involved with the insurance repair market for the past 17 years and has run his own business for 15 years. Over this time, he has worked with different clients and networks covering a range of services. He leads the business, taking responsibility for every aspect, from securing the clients to meeting the demands of each client and customer. Steven prides himself on the care given to his customers and the service to his clients. In such a challenging industry, he believes in being versatile to the demands of the industry.
Suppliers Gaining Momentum from the Outside. Attitudes that Drive Suppliers forward.
Greg Galdwell, Adviser, Consultant, Investor, Mentor, Non Exec Director
Greg provides business insights for emerging, innovation and technology opportunities. His 30+ years in the insurance industry together with his ability to translate ideas and possibilities into commercial outcomes is highly regarded. He has lead three businesses in and around the claims management sector, including CEO UK & Ireland at Crawford & Company. Municipal.
Peter Eglinton, CEO, CET
Peter joined the industry recently having previously managed global supply chains and worked in Information Management. He believes that a business is only as strong as the weakest link in its supply chain and has a passion for working with supply chain partners building the continuous improvement culture that ensures that services are future proofed.
Tim Kilpatrick, MD, The Revival Group
Tim brings previous experience from the manufacturing sector and the chemical industry. He is passionate about disrupting existing business models and spent time in the FMCG world designing eco-efficient processes for disrupting long and established waste management practices.
Conference Testimonial Video
Our Coventry Location
Having held many conferences at the Ricoh Arena, it’s become our second home! Coventry is in the heart of the midlands and only a 20-minute train journey from Birmingham. It’s only 86 miles from London, 80 from Manchester and 80 from Bristol. It’s also easy to access from the MI, M6 and M40.
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