As a keen advocate of improving knowledge and understanding within the claims industry, ILC organised a focus group back in January 2018. The key focus was the often overlooked but hugely important category – ‘Vulnerable Customers’.
Attended by a diverse group of Insurers and Suppliers from the Home Claims Industry, the event identified 2 key things:
- A lack of understanding of what is meant by a ‘Vulnerable Person’
- That without the right skills and training, these people can be experiencing a service that does not adequately meet their needs
We have therefore decided to host a range of workshops dealing with important topics within the industry. ‘Working with Vulnerable People’ will be the first one day workshop event and will be facilitated by the Independent Safeguarding Commission.
Held on the 9th January 2018 at the Thinktank, Birmingham Science Museum, this will be an ideal opportunity to increase your knowledge and understanding of this important area whilst networking with industry colleagues.
Download the event flyer here: workshop-flyer-a5-v2
The price per person will be £150 + VAT, with refreshments and lunch provided.
This is particularly suitable for all individuals working within the claims supply chain.
We look forward to welcoming you to the first of many of these informative workshops.
To book a place please contact our Event Manager Rachael: firstname.lastname@example.org who will be happy to help.