14 January 2019
Last week we held our first workshop – Working with Vulnerable People, which took place last week at the Thinktank, Birmingham Science Museum.
We welcomed over 50 insurers and suppliers from the Home & Commercial Claims sector to this informative and thought-provoking event.
Run by ILC and ISScic , the agenda covered areas including legal obligations and duty of care, FCA approach to consumers, it looked at a range of case studies and gave actionable guidance into organisations on creating policies and delivering strategies to protect vulnerable consumers.
Attendee John Nicholls, LV= said, “I felt the session was extremely beneficial and a real eye-opener. Whilst we look to deal with vulnerable customers fairly, correctly and make the right adjustments when considering bespoke needs, the topic covered really gave additional considerations. I felt this was a fantastic opportunity to learn and inspire for future ways of working.
Nic Sproul, Commercial Director at ILC said:
“It was fantastic to see our first ILC workshop fully subscribed last week, and on such an important topic – Vulnerable People. The feedback from all of the various insurers, suppliers and professionals who attended confirms not only was the content of the highest standard, but that there is a requirement within the claims community for further similar workshops which ILC will be delivering.”
A great way of connecting with our valued community, this was also a great chance to improve knowledge and understanding – all of which make us ‘better tomorrow’.
We look forward to welcoming you to further thought provoking workshops in the future.