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Putting Customer Service into practice

Connie Beasley, Operations Director, Claims Consortium Group

Connie Beasley oversees the operational performance of Claims Consortium Group, a £45m turnover claims handling business. She has the important role of consolidating the Group’s growth and developing the business, which has included embedding their Synergy® workflow technology as the team’s operating system. She facilitates the best working environment and processes to ensure the team can deliver exceptional customer service.