Archive

  1. Industry Leader Interview – Keith Malik, Director – Global Accounts, AkzoNobel Coatings

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    Keith Malik is Director – Global Accounts at AkzoNobel Coatings

    AkzoNobel has a passion for paint. Experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792.

    Visit the Akzo Nobel exhibition stand at our 10th Motor Claims Conference on 19th June 2019.

    1.  How did you get to where you are today? 

    I have been fortunate to enjoy 23 years now at AkzoNobel, starting as a business consultant developing our Acoat network in the UK and during my 23 years being able to access AkzoNobel’s various training and development programs.  That allowed me to become the person I am today, representing our business on our global management team.

    2.  What’s the biggest challenge facing your sector of the industry?

    A severe lack of skills and frankly, parents still seeing our industry as the dirty end of the career spectrum.

    3.  How are you and your business dealing with this? 

    We run global programs for development and training of youngsters and look to place these youngsters into either apprentice or semi trained positions with our willing customers.

    4.  Out of your business achievements, what are you most proud of and why?

    I am most proud of the team I am lucky to lead, mainly because we challenge and grow together daily and outperform many of our peers to achieve significant growth for our business.

    5.  What advice would you give to anyone starting out in the industry?

    You are in control of your career, own it and choose a path that suits you as you grow and become the person you wish to be.

    6.  If you could change anything what would you do to make the insurance industry “Better tomorrow”?

    Better collaboration across the value chain to reduce waste for all and help us invest more for a better future together.

    7.  What’s your top tip for being productive?

    Have a plan and learn to delegate effectively.

    8.  What gadget can’t you live without?

    My George Foreman… cant beat it!

    9.  Talent or Perseverance?  

    Both, we need a balance to achieve our goals and to know which should be in the lead when.

    10.  What do you do to switch off or escape from work?

    I love to chill to music, good wine, good food and good company!

  2. Pacífico Seguros First Peruvian Insurer to Select FRISS for Automated Claims Fraud Analytics

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    Peruvian insurer Pacífico Seguros selected FRISS, the global provider of fraud and risk software solutions for the P&C insurance industry, to automate their claims fraud analytics processes.

    Pacífico Peru is a leading insurer in the Latin American region. In a market with increasingly demanding customers, their strength is to adapt to new standards, an essential characteristic to achieve the sustainability of a company that, for 70 years, defined the objective of accompanying its clients at every moment of their life.

    The automation of claims fraud analytics is the next step in the process of digital transformation at Pacífico. Their aim is to lower the loss ratio by being able to better detect fraud before claims are paid. At the same time, the project will increase customer satisfaction because sincere clients can be put on a fast lane.

    After carefully evaluating various software solutions in the market, Pacífico selected FRISS because the company combines state of the art artificial intelligence (AI) with expert insurance knowledge. Their value was proven by a solid business case and reference visits to other international FRISS customers.

    Ariane Braam-Verkoren, Global Alliance Manager at FRISS: “I’m proud that Pacífico is the first insurer in Peru to select FRISS. Their innovative insurance approach matches perfectly with our vision on how to keep up with the demanding and ever-changing market. Thanks to the cooperation with strategic partners Munich Re and Guidewire, the impact of this project will only increase.”

    “It is fantastic to see that Pacífico can now assist their clients even better with insurance. The ability to automatically identify and separate the good from the bad claims with advanced analytics will increase the level of service and helps in making Peruvian insurance more honest,” said Iván Ballón, Business Manager Latin America & Iberian countries at FRISS.

    FRISS will support Pacífico in reaching their goals in the digital journey from their Latin American headquarters in Santiago de Chile.

  3. UK’s largest collective vehicle salvage operator rebrands with a focus on insurer needs

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    National Salvage, the UK’s largest collective vehicle salvage operator which incorporates NSG and NSA, has rebranded as e2e Total Loss Vehicle Management [e2e].  The rebrand signals the group’s service innovation and business growth goaunderpinned by newly implemented service standards and an unerring focus on performance.  e2e will raise the  bar on best practice in salvage and recycling services for the insurance market. 

    e2e will reduce claim leakage, remove reputation risk and provide insurers with the opportunity to boost customer retention rates when managing total loss vehicle claims.  The team can negotiate and reduce inherited vehicle recovery and storage charges significantly reducing claim costs.  Assuming full accountability and protecting insurers’ reputations, e2e will depollute, dismantle and destroy all Cat A and Cat B vehicles on-site, issuing Certificates of Destruction.  The company’s reclaimed parts network can provide insurers with quality checked, warranty supported reclaimed parts, dispatched overnight when ordered by 3pm.  This cost effective repair opportunity can make the economic difference to a vehicle being determined reparable or a total loss, which gives the insurer the potential to take options to the customer, supporting loyalty and retention.

    Insurance customers will benefit from stronger vehicle salvage resale values and faster sales, driven by the group’s focus on performance consistency.  e2e is ideally positioned to realise maximum vehicle value via its online salvage auction site  www.salvagemarket.co.uk.  As the UK’s longest established site it now auctions over 2,000 vehicles every week and uniquely matches vehicles for sale with reclaimed parts availability.

    Demonstrating performance confidence, e2e is offering a free, three month trial of the major components of its end-to-end total loss vehicle management service, giving insurers the opportunity to benchmark its offering against other providers.

    Rapid response times and scalability to meet increased service demand is catered for by e2e members delivering nationwide coverage from over 50 environmentally compliant sites.  Routinely available as a flexible, modular service, insurers can choose to outsource the entire total loss vehicle management process to e2e or they can select specific modules to meet their business requirements and budget.  Modules include emergency roadside recovery and storage, negotiation of inherited storage charges, assistance with vehicle document and keys management, engineering assessments by in-house AQP Qualified Engineers, pre-accident valuation, total loss valuation and settlement negotiation with the policyholder.   Crucially, e2e removes risk and adds value to every stage of the process, assuming full accountability and providing total transparency.

    Neil Joslin, Chief Operating Officer at e2e Total Loss Vehicle Management said:  “e2e will be a game changer for the salvage market and will see insurers rethinking their definition of a salvage partner.  This is just the start and we have more initiatives planned for 2019.  We are committed to outperforming the market when it comes to customer experience and protecting the environment, drawing on our valuable heritage and over 30 years’ industry experience.  Alongside our total loss vehicle management service our reclaimed parts network is set to expand.  Existing catalogued stocks of over 1Million parts will continually increase as members handle higher salvage volumes and their accredited engineers depollute and dismantle vehicles on site, continually re-stocking the group’s reclaimed parts’ warehouses.  We are already talking to a number of insurers about the use of reclaimed parts to overcome potential delays in vehicle parts procurement from Europe.”

  4. Industry Leader Interview – Richard Steer, CEO of Steer Automotive Group

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    This week we speak to Richard Steer, CEO of Steer Automotive Group.

    Steer Automotive Group are geared to delivering outstanding repairs, by combining the latest techniques, most effective technology and excellent customer service. They are proud to be the approved accident repair centre for Ford, Honda, MG and Mitsubishi; and a number of vehicle insurers including Covea, LV= and esure. They are also accredited with the number one recognised symbol for quality and safety – the BSI Kitemark BS10125 for Vehicle Damage Repair.

    How did you get to where you are today? 

    Good question! Originally, as part of my management training programme at ICI Paints, I worked in the refinish department and liked the people and the industry. From there I simply followed the opportunities that were presented to me along the way.

    I had always wanted to run my own business so when the chance to do so came along I grasped it with both hands and that really set me on the course to where I am now.

    I’ve been fortunate to experience a variety of organisations – from corporate life to private equity owned companies and back to owning my own business and each has helped to shape the businessman I am today.

    What’s the biggest challenge facing your sector of the industry?

    The rapid evolving change in the vehicles of today and tomorrow will create increasing challenges for all stakeholders but right now the biggest challenge is the skills shortage. The chronic lack of staff means wages are rocketing upwards which creates pressure on margins, ultimately affecting the whole supply chain.

    The ageing workforce is not being supplemented by newcomers and the uncertainty caused by Brexit has led to an exodus of European skilled and semi-skilled staff back to their homelands. If this issue isn’t addressed quickly it will create significant challenges in terms of the available repair capacity and associated costs.

    How are you and your business dealing with this? 

    The body repair industry has historically been fairly poor at self-promotion and attracting school leavers into the sector. At Steer Automotive Group we’re in the process of evaluating the creation of a Training Academy and structured Apprenticeship Programme to develop a talent pool of our own thereby driving a sustainable business model.

    We have also recently launched a wide range of initiatives and employee benefits aimed at improving employee engagement ensuring the development and retention of our existing workforce – it’s already reaping rewards.

    Out of your business achievements, what are you most proud of and why? 

    It’s hard to pick out one particular achievement but when I bought my first business, I had to use the equity from my own home as well as the houses of 3 family members as security for the deal. The pressure of ensuring the business succeeded was therefore immense.

    People sometimes only see the upside of success but you need to also reflect on the risks taken to get there. The support I received from my family was incredibly humbling and to say I was relieved when I could release the security on their properties is a huge understatement.

    What advice would you give to anyone starting out in the industry?

    The industry has a lot to offer someone starting out due to the wide range of careers available, the skills required mean it appeals to a wide demographic. Although it’s a £4bn industry the close-knit nature of the community means that those individuals seeking different career routes can achieve their goals and build a lifetime of employment and opportunity.

    My advice would be to explore all the available avenues to develop your full potential.

    If you could change anything what would you do to make the insurance industry “Better tomorrow”?

    I’d ensure the supply chain was focussed on delivering what the customers actually want rather than prescribing a pre-determined list of activities that channel our efforts down a path that doesn’t necessarily meet the customers’ expectations or needs.

    Allow the supply chain to manage their element of the process and you might be pleasantly surprised by the results – reduced friction, a happy customer and greater policy retention.

    What’s your top tip for being productive?

    Focus on the key areas that make a difference to the objectives of the business. Social media presents us with so much trivia and distraction during the day that you have to ask yourself if what you’re doing is making a meaningful contribution to the organisation you work for.

    I would also reduce the volume and use of emails to encourage more face to face and verbal communication as too many people hide behind email. Don’t get me wrong – email does have its use but it should be part of a wider communication strategy.

    What gadget can’t you live without?

    Sadly it’s my iPhone. I love my music and popping in my Air Pods and listening to my music library is a great release and I find it very uplifting.

    Talent or Perseverance?  

    I think you need a bit of both. In isolation either one will only take you so far.

    What do you do to switch off or escape from work?

    I have a variety of interests which keep me busy away from work. I completed the toughest trek in South Africa last year and also trekked unsupported to Everest Base Camp in December raising £20,000 for the Royal British Legion along the way.

    I’ve recently taken up Ballroom and Latin dancing and I even competed in the National Grand Finals in Blackpool last November!

    I love music and sporting events and believe you can’t beat actually being there so I attend both whenever I can. Exercise wise I also run, go to the gym, play golf (occasionally and badly) and wouldn’t miss my annual ski holiday.

  5. ThingCo launches Theo to shift the balance of power from insurer to insured

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    Representing the next generation of driver safety technology, Theo, the world’s first connected car service delivered by a professionally fitted video camera enabled device has launched to help shift the balance of power between drivers and their insurers.  Leveraging AWS technology and powered through a professionally installed video camera enabled device, Theo will use ADAS, AI powered Intelligent Voice, video footage and Telematics to support motorists in real-time.

    Theo has been created by ThingCo, a top 100 Insurtech founded in 2018 by Mike Brockman, the former CEO of insurethebox and a pioneer of data and technology to improve road safety.

    Mike Brockman, CEO of ThingCo, said: “At ThingCo we are on a mission through Theo, to empower drivers through their driving data.  That starts with giving them the tools to make their driving safer through state of the art road safety technology – ADAS, Telematics, AI powered intelligent voice and video footage.

    “But what makes Theo fundamentally different from any technology offered by an insurer or motor manufacturer is that we will act completely in the interests of the driver.  We will support them if they have a claim, with the customer’s permission utilise the evidence from Theo to prove their innocence and in the future we will give them access to competitive insurance based on their driving data.   In essence, we will have their back.”

    Offering drivers a combination of technology not offered in even the newest vehicles on the road, Theo incorporates a high definition camera with night time vision, an Advanced Driver Assistance System (ADAS) to warn of lane departures and proximity to other vehicles, plus telematics technology to provide feedback on driving behaviour.

    In a collision, rather than rely on video footage alone, a crash algorithm will kick in, send a voice message to the customer using Amazon Lex technology to confirm if there has been an accident, while the telematics data and video footage will validate the circumstances of the accident. Theo will also offer to guide customers through the claims process, assisting, where possible, with the provision of a hire vehicle, repair and legal services.

    Mike Brockman concludes: “Using the Theo app, customers can track their driving behaviour, plan and review their trips, manage insurance claims, receive rewards and incentives and, they will soon be able to share their driving score, through a comparison tool on the Theo app, for insurance quotes. And this is just the start, ThingCo’s mission is to put motorists of all ages and experience in greater control of their safety, their insurance, their claims experience, through their driving data.”

     

  6. Enterprise Rent-A-Car becomes an ILC Corporate Partner

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    We’re pleased to announce that Enterprise Rent-A-Car has come on board as a new Corporate Partner.

    At ILC conferences and events, Corporate Partners take advantage of a wide range of sponsorship opportunities to build brand awareness. Corporate Partners are also members of ILC Round-Table Forums where leaders in the industry debate important topics.

    Founded in 1957, Enterprise Rent-A-Car has developed into an internationally recognised brand with more than 9,900 fully staffed neighbourhood and airport locations throughout 90 countries and territories worldwide.

    Specialising in the provision of replacement vehicles and courtesy cars that are relied upon in the event of an accident, Enterprise also provides daily and weekend rental for private or business use.

    It also offers a range of mobility options spanning hourly, daily and long-term rental through its established branch network and specialist departments such as Enterprise Flex-E-Rent and Enterprise Car Club.

    In the UK alone, Enterprise operates in excess of 90,000 vehicles through a network of more than 450 branches.

    Adam Lovelock, Assistant Vice President/Director – Replacement Division said:

    “Having worked alongside ILC for a number of years, becoming a Corporate Partner felt like a logical next step in the relationship. We see our collaboration as a fantastic way to benefit and enhance the opportunities and specialist knowledge within the Motor Claims sector.”

    Enterprise joins a group of prestigious companies from within the Motor Claims Industry.

    Contact:

    For more information about becoming an ILC Corporate Partner, please contact Rachael Hunt, (rachael@iloveclaims.com)

  7. ILC Day 2019 raises over £10,000!

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    Big thank you to everyone who took part in ILC Day 2019!

    ILC Day 2019 Gallery

  8. Supporting Charles Griffin’s Ten Peaks Rainbow Challenge – ‘100 miles. 10 mountains’

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    Flying the flag for charity

    We are delighted to be supporting Charles Griffin from TEC Group as he takes on his amazing ‘100 miles 10 mountains’ challenge.

    With a real passion for the great outdoors and mountain climbing, he has decided to make a positive difference by setting himself this challenge. All the money raised is being donated to the Rainbow Trust, an inspirational charity who are committed to providing invaluable support for families who have a child with a life threatening or terminal illness.

    The challenge is certainly no mean feat – during 2019 Charles will be pitting himself against the elements and climbing a whopping 10 of the British Isle’s highest mountain peaks.  The chosen mountains include: Snowdon in Wales (1085m), Ben Nevis (1345m), Cairngorm (1245m) and Braeriach (1296m) in Scotland and Scarfell Pike (978m) – England’s Highest Peak.

    And to top it all off, the brave soul started by walking 100 miles in 5 days along the West Highland Way!!!

    Take a look at these pictures of him undertaking and completing his epic journey as part of his first challenge:

    As he continues his ongoing journey he is working to his target of raising as much as possible for the Rainbow Trust’s fund that currently stands at £700,000.00 and is aiming to reach £1million this year.

    Rainbow Trust’s Children’s Charity provides bespoke support for families who have a child with a serious illness, offering the whole family support regardless of diagnosis and are there for as long as a family has needs.

    Please dig deep and get behind Charles as he continues his inspiring ongoing challenges by donating on his Just Giving page 

    Take a look at this video to see the route in more detail:

    https://www.relive.cc/view/rt10003803584

  9. CAPS FUELS DATA TRANSFER TO POWER EYE-LOAD’S WORKSHOP LOADING AND SCHEDULING SYSTEM

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    8 March 19

    Eye-Load, a web-based system that enables bodyshop managers to prioritise jobs across multiple bays and locations, can now communicate seamlessly and automatically with the UK’s five top workshop management systems following an integration with the Common Automotive Platform Standard (CAPS). The five workshop management platforms are Eclipse, Autosoft, Autoflow, EMACS and Advance.

    The integration means that users of any of these platforms can automatically integrate with Eye-Load’s workshop scheduling software so that all job-related data is shared and only needs to be input once.

    Eye-Load users have reported direct productivity gains of a minimum of one additional job per week as a result of using the software.

    By enabling body shop managers to allocate and prioritise jobs with the workshop, Eye-Load monitors the health of the workshop in real time, 24/7. The software is highly visual, using a ‘traffic light’ system and automatically highlighting the next most important work so that technicians always focus on priorities. 

    Eye-Load can help managers to set ideal staffing levels, to reduce turnaround times on each job, to enable departments to work together more effectively, improve profitability, customer service and overall productivity throughput.

    Used by more than 900 UK body shops and increasingly the de facto standard for data transfer among companies involved in collision repair, CAPS is a secure system that connects body shops, work providers and insurers to all the major claims and management applications. 

    CAPS enables each of these organisations to share data safely and consistently. It allows any company involved in the collision repair process to work more effectively with its chosen partners and better serve its customers by sharing data quickly and seamlessly 

    Ray Jenkins, Eye-Load’s Owner, said: “The integration with CAPS is critical as it means Eye-Load can start to deliver benefits the minute job data reaches the chosen workshop management system. Managers lack the time for double keying, and this process can also introduce errors that impact the effectiveness of the software. 

    “Our pilot programme has already demonstrated the enormous benefits that can be reaped now that CAPS provides the essential power to fuel our system.” 

    David Neave, Chair of the CAPS National Advisory Council, said: “This is another example of the vital role that efficient, secure, automatic data transfer can play in making bodyshops work better. Vehicle repair is a complex and specialised process requiring co-operation between a large number of specialists who all need access to the same information. 

    “Platforms such as Eye-Load are essential in ensuring the right things happen in the right order at the best time. By increasing productivity, it also increases profitability, which is exactly what bodyshop managers are looking for.”

  10. AkzoNobel announced as new ILC Motor Corporate Partner

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    AkzoNobel announced as new ILC Corporate Partner

     We’re excited to announce that we have a new Corporate Partner.

    AkzoNobel supplies premium paints and coatings solutions to a wide variety of industries within the marketplace.

    Established in 1646 their pioneering heritage has created scientific breakthroughs that make everyday life safer, healthier and more inspiring for hundreds of people within their daily lives.

    As global experts within their field, AkzoNobel provide their customers with over two centuries of knowledge and expertise – underpinned by their commitment to innovation and craftmanship.

    With an impressive range of brands and products within their portfolio, their combination of household names and more specialist products sets them apart from the competition as a true market leader.

    Keith Malik, Director of Global Accounts said:

    “We are delighted to be partnering with I Love Claims and as one of the UK’s leading network events it enhances our reach and allows AkzoNobel to support all the ILC sponsors and attendees to get the most out of what great industry collaboration can look like!”

    Chris Ashworth, Chairman & Founder of ILC, said:

    “It’s great to welcome AkzoNobel as one of our Corporate Partners. Their impressive heritage and market expertise will be invaluable for those attending our motor conferences and networking lunches.

    AkzoNobel will bring a wealth of experience and expertise to the ILC community who will benefit as a result.”

    At ILC conferences and events, Corporate Partners take advantage of a wide range of sponsorship opportunities to build brand awareness. Corporate Partners are also members of ILC Round-Table Forums where leaders in the industry debate important topics.

    AkzoNobel joins a group of prestigious companies from within the Motor Claims Industry.

    Contact:

    For more information about becoming an ILC Corporate Partner, please contact Rachael Hunt (rachael@iloveclaims.com)