Category: ILC News

CCG announces new sales head

Posted on by Mark Hadaway

Claims Consortium Group has promoted Rob Stewart to the new position of Head of Sales.

Working across the whole group, including Synergy Cloud and WeatherNet, he will be responsible for developing relationships with new clients and actively supporting existing ones.

Having joined the company’s claim department in 2009 before specialising in underground services, he moved to the sales and account management team since 2018.

Heather Lambert, Group Sales Director said, “I am delighted to promote Rob to the new position of Head of Sales. Rob has been instrumental in growing our business to where we are today. He brings a unique level of technical and operational experience to the role and is essential to ensure we continue to deliver our planned growth over the next five years. I look forward to continuing to work with him to deliver the best service to our clients and their customers.”

Davies Group adapts to rising claims volumes

Posted on by Mark Hadaway

Davies Group has revealed how it has handled the influx of business interruption claims.

Many expected the market to be overwhelmed by a sudden rise in complicated business interruption claims, but Davies Group has adapted to ensure it has still delivered the claims experience policyholders expect.

Head of Major Complex Loss Operations Graeme Bell said, “Rather than request reams of information which would invariably arrive in different formats, we created a standardised form with customised questions for the customer to answer. This captured key financial data and was complemented by the customers’ profit and loss statements, enabling us to use standardised formulas to calculate the loss more efficiently. The calculation was then sent to the policyholder or their representative by way of settlement offer which meant the calculation was transparent and followed the settlement steps as per the policy.”

He revealed that Davies also recruited a specialist team of business interruption loss adjusters, and to date has settled over 90% of all claims volumes.