ILC ARTICLE

Connecting the claims ecosystem


Connectivity throughout the claim is fundamental to providing the level of service customers now expect from insurers – Entegral has revealed how it is able to link the entire claims ecosystem, streamlining the process while also providing unrivalled insight into the performance of the supply chain.

Entegral is a global Software as a Service (SaaS) company and the data it is able to gather enables precise, first-time decisions to be made during FNOL, accelerating the journey and reducing costs.

Its role in FNOL was underlined at ClaimsTech, which was hosted by I Love Claims in London at the end of September.

During a live demonstration, entitled Disrupting Supplier and Fulfilment Solutions, Elyse Bell and Myles Homewood, UK and Ireland account specialists, and account executive Sam Newman walked attendees through Entegral’s role in a typical claim.

They explained how it smooths the process from the moment an incident is reported by identifying and alerting the nearest recovery driver, and then informing the stranded motorist of how far away they are.

The driver will also be asked to provide details of the collision and images of the vehicle. Entegral will use this data to identify a suitable bodyshop, with the necessary approvals and capabilities, and then automatically notify the bodyshop of the incoming job.

Simultaneously, the driver will be put in contact with the nearest Enterprise Rent-a-Car site, enabling them to immediately book a hire car.

However, all this is just one aspect of the system.It works just as seamlessly for the insurer as for the customer, operating on both a micro and macro scale.

In relation to a single claim, it enables claims handlers to view all the relevant details such as tasks, timelines and parts ordered, helping them to ensure the smooth progress of that claim.

However, Entegral also provides access to data on a broader scale – by grouping multiple claims according to date, location and type of repair – that enables insurers to identify potential issues and persistent bottlenecks within the supply chain.

I Love Claims would like to thank ClaimsTech headline sponsor SightCall, as well partners Google Cloud and Mastercard, gold sponsors CoreLogic, Digilog UK, Entegral, IMS (Insurance Mobility Solutions), Tractable and Verisk, and silver sponsors asTech, Carpe Data, eviid, GT Motive, Service Certainty, and Synergy.

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