ILC ARTICLE

Davies launches new tech division

8th December 2021

Leading specialist professional services and technology business Davies has launched a new technology division.

The new division meets insurer demand for multi-platform customer services solutions by bringing together its CX and AI technology capabilities in a digitally automated proposition.

Its range of customer and employee experience technology includes automated surveys, feedback forms, mood trackers and a social media listening tool, while it will also offer tailored operational and consulting services to digital and technology transformation projects.

Mark Grocott, CEO of Consulting & Technology, said: “Customer experience in the insurance sector is transforming rapidly, as firms strive to meet the growing expectations of consumers who have become accustomed to the convenient, digitally enabled solutions which are now widely offered in sectors such as online retail. Our technology solutions will provide a single, strategic service to help firms raise the bar by transforming every stage of the customer journey, with greater efficiency.”