ILC ARTICLE

Service Certainty expands digital range

6th April 2022

Service Certainty is partnering with Livegenic to launch a new live video product that offers the latest in media capture for claims.

Tailored to suit today’s flexible workforce and to combat the rising costs of energy and fuel, the Live Video solution connects claims handlers to the camera of any smart phone, enabling flexible and effective claims management.

Complimenting Service Certainty’s already robust product portfolio of digital and physical services, Live Video is delivered to the customer via a simple text message.

Liam Nye, Executive Chairman of Service Certainty said, “As the world of insurance claims processes continues to mature, it is evident that offering a suite of products from within one platform ensures that there is always an appropriate choice to suit any situation.

“We now add Live Video streaming to our range of products to capture critical media, through our partnership with LiveGenic and we are delighted to bring this unique technology into our portfolio of damage assessment solutions.”

Robin Robertson, Managing Director of Wilbur, which owns Livegenic, said, “Insurers and TPAs are now familiar with this type of data capture and realise its value. You no longer need to send an adjuster or other third-party to capture measurements or other information for low-complex, high-volume claims.  We are thrilled to join Service Certainty in this partnership to enable UK and global customers the very latest in technology.”