ILC ARTICLE

Adjuster market set for disruption as Claims Consortium Group acquires Stream Claims Services

18th September 2019

Claims Consortium Group has acquired the trading business of Stream Claims Services Ltd for an undisclosed sum – one of several strategic moves designed to disrupt the loss adjusting market. Responding to a clear market demand for enhanced capacity, increased choice and smarter solutions for large and complex claims, Claims Consortium is expanding the scope of its current offering by welcoming Stream into the Group.

Stream’s excellent technical skills and exemplary customer service complements Claims Consortium’s strategic goals. Both company cultures are dedicated to delivering the best customer service and adding Stream’s expertise to the current Claims Consortium Group offering takes this service to the next level.

The industry can expect transformational access to capacity with better cost control and exceptional customer service by combining technologies, supply chains and technical adjusting. Placing the latest technology in the hands of expert technical adjusters and surveyors will enable data driven decision-making and will create a more agile model for bespoke claims management, providing individual solutions for every customer.

Claims Consortium Group CEO, Jeremy Hyams, says, “We are thrilled to expand on our highly successful claims handling model as we welcome Stream to the Group. Combining the loss adjusting expertise within Stream with the breadth and variety of our claims handling experience, supply chain capability and cutting edge technology will create a scalable adjusting service that will completely revolutionise the loss adjusting market.”

Claims Consortium Group demonstrated the success of its modern adjusting service with the new subsidence model. Tested last year during the subsidence surge, it delivered faster resolution for customers at lower costs for clients, whilst providing an exceptional level of service for all parties involved.

Stream will become Claims Consortium Adjusting, joining the existing Adjusting arm of Claims Consortium Group. Nick Turner, Professional Services Director at Claims Consortium, joins the Board of Directors overseeing all operations across the Group. Jim Pittman, current MD at Stream, will report into Nick.

“We are thrilled to join Claims Consortium Group,” Jim says, “Joining a large company we will have a new platform for growth and be able to offer the wider range of services that our clients require. Our loss adjusters will have more access to superior technology and a range of additional services that will underpin our ability to offer individual solutions for every customer.”

About Claims Consortium Group

Claims Consortium Group provides claims handling services and claims workflow technologies to insurers, brokers and other property service organisations across the UK. The company was founded by Jeremy Hyams in 1996 as Property Consortium Ltd, which is still a trading company under the Group today.

Claims Consortium Group now offers an end-to-end claims management and repair network to major insurers in the UK. The company has consistently grown organically year on year. Starting as originally three members of staff working out of Jeremy’s house, there’s now 270 people and counting working across multiple sites.

The Group’s specialist claims handling services include Property Consortium UK, Property Consortium Drainage, Building Claims Services, Motor Claims Services, Digital Claims Services and Claims Consortium Adjusting.

Claims Consortium’sworkflow technologies driveindustry-leading levels of information management and service excellence. Its success is down to understanding how to meet the expectations of the modern customer, strategic innovation in technology, hard-working staff and strong supplier relationships.

Claims Consortium consistently win awards and accreditations for excellence including:

• ICS Service Mark
• Investors in People Gold Standard
• Listed for four years running by the LSE as 1 of 1000 companies to inspire Great Britain
• Winning the Queen’s Award for Enterprise and Innovation in 2017
• The Sunday Times Top 100 companies to work for

For any follow up questions please contact:

Ruth Graves, PR & Marketing Manager

M:07748 070719 E: rgraves@claimsconsortiumgroup.co.uk

About Stream Claims Services

Established in 2012, following its buy out from Stream Group in 2016, Stream Claims Services operates across the UK, consistently bringing a combination of great customer service and strong technical ability to the large and complex claims sector.

The company provides complex and large loss adjusting on domestic claims where the cost, customer issues or fraud concerns require an expert.

Stream also provides surveying services direct to insurers or in support of their preferred adjusters to ensure complex building issues are resolved and health and safety is managed. Stream works as a claims manager for clients who want technical competence and an express service on simpler claims.

The great service and cost control Stream is known for is reinforced by up to date systems and comprehensive management information to assist clients in their oversight of what Stream delivers.