ILC ARTICLE

Covéa overcomes the language barrier


Covéa Insurance is making its products and services more easily available to non-English speaking customers after agreeing a new partnership with DA Languages.

As part of the collaboration, customers will be able to speak to Covéa colleagues via a three-way telephone call with an interpreter dialled in.

Vicki Heslop, Director of Customer Experience at Covéa Insurance, said, “Putting customers at the heart of what we do is fundamental to our business which means building products, processes and services around customers’ needs. Supporting customers with vulnerabilities is a core part of this involving extensive training for our people, changing wording in our communications and policies and removing potential barriers by providing additional services such as translation and access to sign language support.”

DA Languages is a language service provider that has been supporting limited and non-English speakers in the UK for over 20 years, covering over 450 languages and dialects.

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