ILC ARTICLE

DASA’s response to the coronavirus pandemic

19th January 2021

Covid-19 has had a huge impact on our industry over the past 10 months. DASA has been working with the insurance industry since 1982 providing drainage, mains water and off mains solutions to services to some of the UK’s biggest insurance companies and their customers. 

The pandemic does not stop customers experiencing issues with their drains or water supply – far from it.  There has obviously been challenges throughout the pandemic but our response is to ensure that we can continue with a ‘business as usual’ approach, commercial director Chris Edwards explains:

“This current period of lockdown is very different to the first, we’ve all been there, we’ve got our covid secure processes in place and we can continue our operations as we have been doing for the past ten months.

“I do think the pandemic has made many in the industry realise how important investment in technology is and those that have made that investment have been able to adapt their approach throughout.”

DASA has been working closely with its insurance clients developing their current systems such as Self Survey Application.  This enables customers to file details of their claim directly limiting the number of site visits making compliance with lockdown restrictions and social distancing rules much easier to follow.

Video technology has also been key – the technology facilitates live, secure and recorded video calls between field and head office, as well as integrating advanced workflow and reporting features enabling review engineers to make decisions on a claim on the first visit, often whilst the engineers are still on site.

Since March, DASA has increased its team by 30% including some key senior management hires.  Chris adds: “We have not furloughed any of employees throughout the period, we’ve actually increased our team considerably! 

“We have recruited and onboarded new staff remotely, with a great deal of success. 

“We believe that the industry needs to continue with the investment of their teams.  It’s crucial to ensure we can all be providing the very highest levels of service to the industry, and a lockdown shouldn’t stop us!”