ILC ARTICLE

Rising Star interview with Leah Davies, Head of Account Management – Claims UK, CoreLogic

17th August 2021

Tell us about your role. What do you do, and what do you find most interesting about it?

I’m heading up Account Management at CoreLogic Claims in the UK, it’s a role with many interesting facets. First of all, it’s about supporting our customers to make the most out of our claims workflow and collaboration software. I love the people aspect of my role, being able to help our customers to achieve their strategies and goals, being at the forefront of innovation and working in technology. At CoreLogic we take a partnership approach to 

our client relationships and I love helping our customer’s transform processes and deliver results. 

It’s this continuous engagement with our customers that I love. I am never bored and there is never a dull day. I genuinely feel like, even after 6 years working with the CoreLogic Claims Platform that I still learn something new every week as the product is always evolving.

What made you want to work in this industry? 

Someone I know recommended the insurance industry based on my skills and interests and I thought I would give it a try. I am incredibly thankful for having taken the career advice, as it’s provided me with great fulfilment and job satisfaction so far in my career. 

When I started my professional career at Lloyds Banking Group, I worked in various operational roles in home claims. After a couple of years, I decided to switch to the supplier side and worked at LAS and The Innovation Group in Operations and Relationship Management. 

Learning about the end-to-end claims journey including the supply chain’s role was an incredibly valuable experience. It really opened my eyes to the opportunity the industry has to improve by leveraging technology. This drive to push the industry forward led to my next career move into claims technology and Insurtech. 

Whilst I am now 6 years into a career working in the software industry, my past “on the ground” insurance experience helps me understand the challenges experienced by our insurer customers. I’m incredibly proud of the work we do with our clients.

What do you see as the biggest challenge to your industry in the next year? 

I think the biggest challenge in insurance is to continuously meet ever-changing consumer expectations. During the pandemic the digitalisation of our lives has been accelerated. I believe there is no turning back to how things were when it comes to the changed ways of communication and collaboration in property claims. 

For me personally it’s an exciting time to work in technology because it gives me the opportunity to help clients with their digitalisation strategies right at the forefront.

How would you like to see the industry improved next year / 5 years / by the time you retire? 

We hopefully have been recovering from the pandemic and the restraints that came with it by next year or so.

I think over the next 5 years we will see the policyholder become more and more involved in the claims process and we will see new and more widespread technology led processes. Whether in electronic notice of loss, claims tracking, self-settlement, self-service and supplier marketplace solutions, the push towards a more customer centric claims experience is inevitable. 

In my view the key driver of this will be the introduction and expansion of technologies which provide overarching eco-systems, in which businesses and individuals can collaborate to drive a better outcome. 

On a personal level I plan to continue to enjoy and be challenged by the work that I do. Working in technology, I am in the right place for that to happen, as I believe we’re at the start of a major shift in insurance, which is something I plan to be part of. 

If you could give your 16-year-old self a piece of advice, what would it be?

I think the most important thing is to treat people well and to take every chance you can to learn from others and your environment. I would also tell myself to never be afraid to take an opportunity, being uncomfortable is where you will grow most.