Events

Motor Claims Festival

29 June - 3 July 2020

Online

Online Sessions:
FREE

SPONSOR

Headline Sponsor

We’re passionate about bringing the claims industry together whether that’s face to face or online. We didn’t just want to postpone the 11th Annual Motor Claims Conference so we’ve adapted our offering. We’re really excited as we believe that it will provide fantastic insight for the Motor Claims Industry

Anyone from the Motor Claims Industry can sign up to one or all of the daily sessions happening throughout the week.

All sessions will be free of charge (apart from a charity donation for the quiz and stand up networking session).

Corporate Partners

Insurer Partners

ARC360 Corporate Partners

ARC360 Partners

    Motor Claims Festival PROGRAMME

    • 29 June

      13.00 - 14.00

      The Changing Claims landscape

      Where are we at, what big changes have we seen over the past few months, predictions for the claims landscape changing over the next couple of years

      Andrew Fairclough

      Global Head of Claims Operational Excellence at Zurich Insurance

      Richard Hiscocks

      Motor & Casualty Claims Director, Aviva

      Victoria Turner

      Commercial and Strategy Director Accidental Damage at Hastings Direct

      Greg Cole

      Claims Director, Aioi Nissay Dowa Europe

      15.00 - 16.00

      The Changing Landscape of the Motor Claims Supply Chain

      The supply chain respond to our Insurer session.

      Adam Lovelock

      AVP/Director Replacement Division UK&IRE Enterprise Rent-A-Car

      Neil Joslin

      Chief Operating Officer at e2e Total Loss Vehicle Management

      Marc Holding

      Managing Director at The Vella Group

      Paul Sell

      Director, Service Certainty

      19.30

      Kick about with Kammy!

      Listen to tales from our Celebrity Speaker, Chris Kamara, and find out how he’s been entertaining himself during lockdown.

      This is a free networking evening ILC style! Grab a drink, listen to entertaining tales from our guest speaker and have a few giggles along the way. There is the opportunity to raise your hand, do a quick introduction of yourself to the audience and tell a quick joke! There is a recommended donation to the Rainbow Trust to introduce yourself but this isn’t essential.

      This free session is open for everyone in the Motor Claims Industry. Its a little insight into our popular Motor Claims Networking Lunch event!

      Its not essential to introduce yourself – you’ll only be featured on screen if you wish to be.

      Sponsored by Carpenters

    • 30 June

      13.00 - 14.00

      New world Legal services – will the reforms ever happen?

      All things legal – we will get an update and future look at the ongoing whiplash reforms and look at the current landscape and future of credit hire during this packed panel debate

      Including:
      – The Industries fight against fraud
      – Update on the whiplash reforms
      – Credit hire landscape

      John Gibson

      Motor Services Director, Keoghs

      Samantha Ramen

      Partner & Director of Market Affairs, Keoghs

      Donna Scully

      Director, Carpenters Group

      Craig Budsworth

      Legal Director - Credit hire

    • 1 July

      13.30 - 14.30

      The Great British Motor Claims Survey

      ARC360 co-founder Mark Hadaway guides us through the survey.

      Give your views live on the current state of the UK Motor Claims Industry.  Everyone in the industry are welcome to take part and the results will be circulated at the end of the festival.

      Mark Hadaway

      ARC360 CoFounder

    • 2 July

      12.30 - 13.15

      The Changing Face of the Consumer

      An overview of how consumers are changing in the future and what that will mean to their insurance needs. How does this affect the future of claims?

      Ian Hughes

      CEO, Consumer intelligence

      15.00 - 15.45

      The Future of Automotive from the Industry's Best Kept Secret

      Overview of the mobility landscape

      Impact of technology on claims frequency

      Greg Weingarten

      Mobileye

    • 3 July

      13.30 - 14.15

      Optimism: How to stay calm, happy and focused in tough times

      ‘It’s not the events that happen to us that define our happiness and success, but how we interpret them.’
       
      In this session we explore why an optimistic mindset could make such a game-changing difference right now and even more crucially, how to do it. We look at how our brains work to determine how we see life, the opportunity we’re given to choose how we think, and the impact that has on how we feel and what we do. 

      Stuart Baldwin

      Creator - Live BIG

    SPONSORS

    Motor Claims Festival

    Headline Sponsor

    Corporate Partners

    • AkzoNobel

      AkzoNobel

      AkzoNobel has a passion for paint. We’re experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792.

      Our world class portfolio of brands –including Dulux, International, Sikkens and Interpon –is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countriesand employ around 35,000 talented people who are passionate about delivering the high-performance products and services our customers expect.

      For more information please visit www.akzonobel.com

    • Belron

      Belron

      Autoglass® is dedicated to providing a world-class service to its insurance partners and their drivers.

      With over 1,200 skilled technicians providing a nationwide service 365 days a year, we can get vehicles back on the road quickly and safely. Being part of Belron® UK Ltd gives us direct access to the largest stock of vehicle glass in the country. Our distribution centres have nationwide coverage so it’s easy to ensure that the correct glass is never too far away.  This, coupled with our very own R&D division providing our technicians with the latest tools and technology ensure a right first-time service.

      Technology advancements within the motoring industry highlight the importance of choosing a true expert VGRR partner.  Autoglass® were first to market with an ADAS calibration solution and continue to lead the industry; our new ‘Over The Air’ calibration offering adds to our existing proposition providing a Total Calibration Solution for ADAS diagnostics, coding and recalibration. Globally we’ve calibrated more than 600,000 vehicles, equipping us with more combined ADAS systems expertise than any other aftermarket entity.

      Our unrivalled commitment to innovation, technical excellence, training and superior customer service make Autoglass® the perfect partner for the road ahead.

    • Carpenters

      Carpenters

      Carpenters Group is one of the UK’s leading providers of claims support and legal services.

      We work in partnership with a number of insurers, brokers and MGA’s to deliver a variety of fully white labelled claims solutions. Our team has grown to approximately 1000 staff across seven locations throughout the UK. We have sites in Liverpool, Leeds, Birkenhead, Haywards Heath and Glasgow.

      Our team’s insurance experience combined with our legal expertise gives us the size, scale and strength to successfully work in partnership with any insurer or broker. Our longstanding relationships are testament to the quality of our service. Our focus is always on the customer experience and ensuring their claims journey consistently exceeds expectation.

    • e2e Total Loss Vehicle Management

      e2e Total Loss Vehicle Management

      e2e Total Loss Vehicle Management[e2e] is the UK’s largest network of progressive vehicle salvage and recycling agents delivering market leading services to the insurance industry via 50 nationwide, environmentally compliant sites.

      Our agents recover 500,000+vehicles per annum and our focus on customer service is evidenced by a justified complaints ratio of <0.1%.

      Insurance customers benefit from:

      • stronger salvage resale values and faster sales;
      • reduced claims leakage;
      • reputation risk mitigation with certified destruction of CAT A and B vehicles;
      • business interruption risk mitigation due to the service continuity afforded by a network;
      • the opportunity to access 5million+ warranty assured reclaimed parts delivered within24 hours;
      • emergency recovery assistance provided within 90 mins
      • flexibility to shape a service specific to their business requirements.

      www.e2etotalloss.com

      Press office:
      anne.staunton@peak-marketing.co.uk
      07813 339840

    • GT Motive

      GT Motive

      GT Motive, a Mitchell Partner Company, is a company devoted to developing software solutions for the automotive industry.

      We started more than 45 years ago creating one of the first comprehensive parts catalogs for the professionals in the collision industry and today we are present in 26 countries with a range of products supporting repairers, engineers, insurers and fleet companies achieve their goals with accurate estimating solutions and streamlining collaboration trough cloud workflow platforms. GT Motive brings to the UK a reliable alternative, with state of the art secure cloud technology, our estimating solutions are based in OE data and updated in real time. Secure collaboration between engineers and repairers has never been easier and more secure with GT Estimate, our leading estimating solution. GT Motive brings a fresh approach to the market, based in 3 pillars:

      Expertise, we help our customers take the best decisions based on our extensive knowledge of the repair industry, processing several hundred thousands of claims every year.

      Technology, our products are built from the ground up with the latest cloud technology.

      Connectivity: we are open and easy to integrate with, offering a range of existing partnerships to leverage different areas of the claim/repair process.

      SPECIAL PROMOTION

      GT Global are running a special promotion during Motor Claims Festival to win a Samsung Galaxy Tab 3GB. Find out more and enter here: https://marketing.gtmotive.com/en/gt-global-ilc-campaign/ 

       

      Telephone: (+44) 0 203 788 1933

      Email: info@gtmotive.co.uk

    • Hills Salvage and Recycling

      Hills Salvage and Recycling

      THE QUIET REVOLUTION

      The car repair sector is in the midst of a quiet revolution right now as a unique platform for the re-use of quality OEM parts gains traction.

      Industry portal green-parts.co.uk allows insurers to sell their used OEM parts to their nominated body shops and repairers via their salvage partners, providing buyers with a twelve month warranty and typical savings of around 60 per cent over new parts.

      Such savings can make the difference between a viable repair or a total write-off, reducing both the level of customer loss and consequential investment in new customer acquisition.  Add in the higher returns from their salvage contracts and you begin to see why insurers love it.

      Repairers and body shops benefit from using the platform too, because they enjoy higher margins whilst also being able to offer their customers savings that often result in jobs becoming viable.  They can back order parts unavailable from the manufacturer, too, reducing repair times and the costs to insurers of replacement vehicles.  The platform has high stock availability, meaning hard-to-source parts are actually just a few clicks away.

      Like many game-changers, then, the idea is a simple one and executed in a way that makes it easy to adopt.  Are you on board yet?

      www.green-parts.co.uk

      Call 01695 551 973 or just email us at info@green-parts.co.uk to find out more.

    • Innovation Group

      Innovation Group

      Innovation Group manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally.

      We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

      • An outstanding customer experience – enhanced by digital connectivity at every stage.
      • Reduced costs for our clients and their customers – through lower indemnity exposure and greater operating efficiency.
      • A real depth of data insight – to inform future strategy and improve underwriting performance.

      Our 3,300 employees across Europe, North America, Africa, Asia and Australia serve over 1200 clients, including 15 of the top 20 global general insurers and 3 of the top 5 fleet and lease management companies.

      We aim to continually go beyond expectations for our clients and their customers. Each year we process over four million insurance claims, saving leading insurers tens of millions of pounds; we create thousands of sales opportunities for dealerships and OEMs through our service plan and warranty business; and we apply the data we gather to lead positive change across all the sectors we service.

    • Keoghs

      Keoghs

      Keoghs is a top 50 law firm based in ten locations across the UK, including Scotland and Northern Ireland.

      Our sole focus is insurance. With a thorough understanding of insurance claims processes, we offer a cost-effective, flexible and high quality service for handling the a-z of insurance; from personal injury claims including motor, credit hire, costs, casualty and complex injury to non-injury claims such as policy advice, recoveries and insurance disputes.  Boasting vast experience across a broad and eclectic mix of industry sectors, local authorities and businesses, we handle claims ranging from low value to complex on both a delegated and non-delegated basis.

      Our award winning teams include acknowledged experts who have been involved in some of the most significant developments in their respective fields. This enables us to bring a rare depth of understanding and expertise to every aspect we handle.  We work in partnership with our clients, helping them to anticipate, navigate and adapt to industry change, maximising opportunities whilst minimising risks.  We are forward-thinking and pioneer new solutions, for example bringing the first defendant AI lawyer, Lauri, to the market.

    • S&G Response

      S&G Response

      Having recently celebrated their 10th anniversary, S&G Response have over a decade of experience in managing automotive services, delivering bespoke solutions that undertake the challenges their clients face.

      As drivers of digital innovation, S&G Response have a strong focus on providing a first class customer journey through technology, convenience and 360° feedback.

      S&G Response boasts an established repair network of 235 accredited repairers, inclusive of a 58 strong specialist HGV repair network.

      Over 78,000 claims were processed in 2017 and the following year saw a whopping 120,000 claims processed. Presently, in 2020, the business is set for further growth with some teams having more than doubled in size

      S&G Response is now ranked 68 among the 75 Best Companies to work for in the North-West.  From the encouragement of progression through learning and professional qualifications, to fundraising and awareness building for charities and local community initiatives, it is clear S&G Response is leading by example in all areas.

      ‘Innovative Simplicity’ is the  cornerstone of S&G Response, both in people, process and service provision.

    • SureTrak

      SureTrak

      Digitalising Salvage…

      SureTrak are market leaders in salvage analytics and innovation with a proven track record in cutting edge technology and tailored total loss solutions. Managing all aspects of total loss services from FNOL through to disposal, SureTrak enables insurers to break away from traditional “one size fits all” models and supports their unique requirements to drive improvements to their day to day processes and financial performance.

      As a trusted solutions provider, we are driven to create extraordinary value and efficiency for our clients across the entire pre and post total loss value chain, delivering savings for our insurer partners and decision support to streamline the overall claims cycle.

      With over 30 years’ motor industry experience, SureTrak are the InsurTech partner of choice for total loss technology solutions, powered by market leading data analytics for tailored, automated salvage processes.

      This commitment to digitalising insurer salvage processes is reinforced through our unique vehicle profiling and triage capability which combines the strengths of our best of British salvage and metals recycling network to ensure greatest outcome.

      We take pride in our technology independence and our role as a trusted partner. Our industry experience gives us a clear and focused vision to help our clients navigate the future with confidence.

    • ThingCo

      ThingCo

      ThingCo is a new insurtech company, set up in January 2018 by Mike Brockman (Founder and ex CEO of insurethebox), focussing on developing Next Generation Telematics using the latest technology.

      Our core proposition and services are built around next generation technologies which combine telematics, HD Cameras, ADAS underpinned by AI and Intelligent Voice. All hosted by a State of the Art communication platform built on AWS with serverless technology, and an App for customer engagement and interaction.

      ThingCo’s product suit “Theo” caters to both B2C and B2B markets with two devices, Theo, a B2C business model which is a “super dashcam” and is available now. Our B2B focused product Little Theo, is a solar powered, self-fit telematics device with voice which will be available in early 2020.

      We believe that the customer should always be at the centre of any offer and that Security, Data Protection and Transparency is paramount.

    ARC360 Corporate Partners

    • ACIS Litd

      ACIS Litd

      ACIS, a corporate partner of ARC360, is the UK’s leading distribution network for products, services and business solutions to all sectors of the UK accident repair market.

      Founded in 1999, ACIS operates from more than 40 locations with a representation and reach to all corners of the UK and the Channel Islands.

      However, ACIS is more than a distribution channel, as demonstrated by its continued development of a diverse portfolio of added value services to enhance the productivity and efficiency of a broad range of customers including vehicle manufacturers, franchised and independent bodyshops and bodyshop groups, insurers and vehicle repair networks.

      These services include the latest in training including ADAS and Electric Vehicle (EV) repair for bodyshop technicians, one of the first in the UK, and web-based services including ASCRIBE, ACIS’s advanced stock management and replenishment offering, a record-breaking product, saving bodyshops an average of 21 per cent in product costs.
      The latest version – ASCRIBEv3 – utilises a faster, more user-friendly smartphone-style scanner which automatically updates the stock and management reports in real time using WiFi or 4G connections, taking the solution to the next level.

      For more information, visit www.acis.org.uk.

    • BMS

      BMS

      Bodyshop Management Solutions is the foremost supplier of professional IT systems, designed to increase the profitability and efficiency of the modern bodyshop.

      With over 30 years’ experience owning and operating bodyshops, BMS has developed the system of choice for many of the world’s leading accident repair centres.

      Having made substantial investment in the very latest cloud-based technology, BMS minimises costs for its customers to maximise the benefits that its convenient ‘plug and play’ solution offers.

    • CAPS

      CAPS

      CAPS® connects bodyshops, work providers and insurers, together with all the major claims applications and management systems, so they can work with anyone, anywhere.

      It gives them complete control over who sees their information and uses the latest security standards to exchange data without storing it on CAPS servers, or anyone else’s.

      CAPS® automatically translates the vast array of status codes and definitions to provide a clear and accurate picture for all to see. With a real-time view of all the relevant claims and repair information, CAPS saves its customers time.

      Joining the CAPS® community is easy. There’s no license for bodyshops to pay, no training programme to go through, and no software to install.

    • Entegral

      Entegral

      Entegral, formerly known as ARMS® Business Solutions (ABS), is an integrated software platform that enables communication and collaboration between insurers, OEMs and tens of thousands of bodyshops and other industry professionals around the world.

      Owned by Enterprise Holdings, the world’s largest car rental provider and operator of the Enterprise Rent-A-Car® brand, Entegral increases efficiency through the entirety of the claims process.

    • Enterprise

      Enterprise

      Enterprise is part of the largest car rental service provider in the world, with over 10,000 locations in 100 countries worldwide.

      Specialising in the provision of replacement vehicles and courtesy cars, Enterprise also provides hourly, daily and weekend rental for private or business use. In the UK alone, the company operates in excess of 100,000 vehicles through a network of over 470 branches.

      As a privately owned company, Enterprise can react quickly to changes and challenges in the market. This flexibility, a focus on innovation and growth through service, excellence, means Enterprise continuously develops new mobility products and solutions to better support the needs of its customers.

    • EMACS

      EMACS

      EMACS Bodyshop Management Systems develops, installs and supports specialist and innovative Bodyshop Management Systems.

      It is at the forefront of the accident repair industry having won the ABP Club Repairers’ Choice Award for ‘Best Management System’ for the last 10 consecutive years.

    • Nationwide Vehicle Assistance

      Nationwide Vehicle Assistance

      Nationwide Vehicle Assistance provides a collision recovery and storage management service for insurance companies, motor manufacturers and collision after-care companies.

      We are accredited, equipped and experienced for the recovery of all sizes of road going vehicles, plant and machinery. Recognising that each sector has different required outcomes, our services are tailor-made for your business.

      We save money by mitigating loss, enhance your brand, improve customer experience, develop customer retention and increase revenue for our clients.

    • Hills Salvage and Recycling

      Hills Salvage and Recycling

      THE QUIET REVOLUTION

      The car repair sector is in the midst of a quiet revolution right now as a unique platform for the re-use of quality OEM parts gains traction.

      Industry portal green-parts.co.uk allows insurers to sell their used OEM parts to their nominated body shops and repairers via their salvage partners, providing buyers with a twelve month warranty and typical savings of around 60 per cent over new parts.

      Such savings can make the difference between a viable repair or a total write-off, reducing both the level of customer loss and consequential investment in new customer acquisition.  Add in the higher returns from their salvage contracts and you begin to see why insurers love it.

      Repairers and body shops benefit from using the platform too, because they enjoy higher margins whilst also being able to offer their customers savings that often result in jobs becoming viable.  They can back order parts unavailable from the manufacturer, too, reducing repair times and the costs to insurers of replacement vehicles.  The platform has high stock availability, meaning hard-to-source parts are actually just a few clicks away.

      Like many game-changers, then, the idea is a simple one and executed in a way that makes it easy to adopt.  Are you on board yet?

      www.green-parts.co.uk

      Call 01695 551 973 or just email us at info@green-parts.co.uk to find out more.

    • S&G Response

      S&G Response

      Having recently celebrated their 10th anniversary, S&G Response have over a decade of experience in managing automotive services, delivering bespoke solutions that undertake the challenges their clients face.

      As drivers of digital innovation, S&G Response have a strong focus on providing a first class customer journey through technology, convenience and 360° feedback.

      S&G Response boasts an established repair network of 235 accredited repairers, inclusive of a 58 strong specialist HGV repair network.

      Over 78,000 claims were processed in 2017 and the following year saw a whopping 120,000 claims processed. Presently, in 2020, the business is set for further growth with some teams having more than doubled in size

      S&G Response is now ranked 68 among the 75 Best Companies to work for in the North-West.  From the encouragement of progression through learning and professional qualifications, to fundraising and awareness building for charities and local community initiatives, it is clear S&G Response is leading by example in all areas.

      ‘Innovative Simplicity’ is the  cornerstone of S&G Response, both in people, process and service provision.

    ARC360 Partners

    • Hills Salvage and Recycling

      Hills Salvage and Recycling

      THE QUIET REVOLUTION

      The car repair sector is in the midst of a quiet revolution right now as a unique platform for the re-use of quality OEM parts gains traction.

      Industry portal green-parts.co.uk allows insurers to sell their used OEM parts to their nominated body shops and repairers via their salvage partners, providing buyers with a twelve month warranty and typical savings of around 60 per cent over new parts.

      Such savings can make the difference between a viable repair or a total write-off, reducing both the level of customer loss and consequential investment in new customer acquisition.  Add in the higher returns from their salvage contracts and you begin to see why insurers love it.

      Repairers and body shops benefit from using the platform too, because they enjoy higher margins whilst also being able to offer their customers savings that often result in jobs becoming viable.  They can back order parts unavailable from the manufacturer, too, reducing repair times and the costs to insurers of replacement vehicles.  The platform has high stock availability, meaning hard-to-source parts are actually just a few clicks away.

      Like many game-changers, then, the idea is a simple one and executed in a way that makes it easy to adopt.  Are you on board yet?

      www.green-parts.co.uk

      Call 01695 551 973 or just email us at info@green-parts.co.uk to find out more.

    • Innovation Group

      Innovation Group

      Innovation Group manages critical incidents in the car and home on behalf of the world’s leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally.

      We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide three principal advantages to our clients and their customers.

      • An outstanding customer experience – enhanced by digital connectivity at every stage.
      • Reduced costs for our clients and their customers – through lower indemnity exposure and greater operating efficiency.
      • A real depth of data insight – to inform future strategy and improve underwriting performance.

      Our 3,300 employees across Europe, North America, Africa, Asia and Australia serve over 1200 clients, including 15 of the top 20 global general insurers and 3 of the top 5 fleet and lease management companies.

      We aim to continually go beyond expectations for our clients and their customers. Each year we process over four million insurance claims, saving leading insurers tens of millions of pounds; we create thousands of sales opportunities for dealerships and OEMs through our service plan and warranty business; and we apply the data we gather to lead positive change across all the sectors we service.

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