ILC ARTICLE

CAPS unveils major platform upgrade


CAPS has launched a new and improved platform for the collision repair industry in the UK and Republic of Ireland.

The new platform brings more performance, connectivity and capacity to power the whole of the insurance motor claims repair ecosystem, from the first notification of loss to the end of the repair.

‘Any to many’ is the biggest innovation and a step change in how users will be able to use the platform to share data, enabling all businesses to safely exchange data with any other organisation using CAPS, while enhanced configurability means users will still control who receives information, creating ‘safe’ party lists at each end of the data flow.

Meanwhile, improved process structure means integrators can easily configure what can be sent to create bespoke workflows.

A further major improvement is an upgraded cloud architecture and messaging hub capable of handling more transactions more quickly and with more scalability in line with the increasing numbers of CAPS users and the volume of data shared.

Rob Davey, CAPS Product Owner, said, “The new version of CAPS will mark a significant improvement to the claims process by enhancing existing connections and extending connectivity to all area of the industry. All the changes make exchanging data with your trusted partners easier than ever. Once a connection is migrated to the new interface, integrators will be able to immediately benefit from all the new features as well as all the previous functionalities.”

David Mills, Head of Motor Fulfilment at Direct Line Group, said, “The new CAPS technology is quite impressive as it removes unnecessary expensive administrative burdens and is very good at connecting suppliers and customers in a safe and secure way.”

Meanwhile, Kelvyn Waugh, Managing Director from Prasco UK, added, “Communication is our number one priority as it is central to streamlining and accelerating the vehicle repair process, and this is what CAPS delivers straight out of the box.”

“CAPS is a game-changer in terms of driving efficiencies and ultimately helping to reduce key-to-key times,” said Richard Steer, Chief Executive of Steer Automotive Group. “It simplifies communication with all parties and works with all our technologies, as well as our partner and supplier systems. It provides accurate, up-to-date, and reliable information that’s central to delivering repairs on time and on target.”

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