ILC ARTICLE

Carpenters carves out new development path


Carpenters Group has welcomed its first cohort of Legal Advisors as part of its Legal Academy.

This forms an integral part of the company’s culture of developing from within, and follows the recent launch of its Development Hub, which collates a host of informative guides about growing a career within Carpenters Group.

CEO Donna Richards said, “We believe that investing in the future of our people is investing in the future of our business. Our commitment to providing the best levels of service to our clients means we need people who share our passion and dedication for excellent client care.”

Head of Fast Track RTA, Jo Haslam, added, “There will be a permanent Team Manager and Deputy Team Manager to help support our colleagues in the Academy in addition to a full time trainer. The Team Manager will be responsible for signing off on the various identified competencies required of new file handlers before they move out of the Academy into our Portal Department. As a member of the Legal Academy, colleagues will be trained in how to manage a caseload of Fast Track Portal cases through all stages of the Portal, to include litigation where appropriate.”

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