ILC ARTICLE

Claim Technology offering essential claims automation platform for free to the insurance industry during the pandemic

31st March 2020

March 26th 2020

The effects of the Coronavirus on the insurance industry continue to be wide-reaching, and Claim Technology believe ‘it’s all hands on deck’ at this difficult time.

The award-winning Claim Technology platform automates a wide range of claims processes on the cloud. It is being offered for free for 90 days as a back up solution for insurance companies and supply chain providers, to reduce the strain on sectors such as Travel, Health or Motor insurance as a result of Covid 19.

Within 48 hours, and without system changes or staff training, insurance handlers can set up an automated claims system so that they are able to benefit from:

• Guided self-serve processes so that customers continue to receive support while insurers are overwhelmed.
• Reroute of call centers (IVR) to chat, providing an automated journey to start a claim when call centers are closed.
• Business continuity, with claims continuing to be handled as normal despite lockdown regulations.
• Integration with fintech, insurtech and regtech solutions, automating essential supply chain touchpoints such as document upload, digital signature, medical appointments, and more.

“The insurance industry is under extreme pressure right now, and we want to make it clear that Claim Technology are a resource that can be leaned on to make this time easier for both insurance handlers and consumers, providing peace of mind that if the situation escalates, your business is ready,” said CEO, Michael Lewis. “Our team are working around the clock to get automated claims platforms up and running to relieve the burden on overstretched firms, and I encourage any business that needs support to contact me directly at michael.lewis@claimtechnology.co.uk.”