ILC ARTICLE

Copart achieves CCA Global Standard re-accreditation for third consecutive year


For the third consecutive year, global leader in online vehicle remarketing and recycling Copart UK has achieved re-accreditation to the CCA Global Standard©, a globally recognised framework that assesses the reliability and effectiveness of customer service operations.

Achieving the award is particularly meaningful during these unprecedented times, where companies have been operating in a work from home or hybrid model, and clearly demonstrates the commitment of Copart employees in going above and beyond to meet customer needs.

The accreditation, awarded by CCA Global Ltd, identifies talent and capability, assesses ease of access across voice and remote channels, and provides a foundation for building a better customer experience in a digital world.

Copart was assessed against key business principles of the CCA Global Standard© including:

•          Customer service performance and operational effectiveness

•          Employee focus: recruitment, selection, and retention alongside learning and development strategies

•          Legislation, regulation, and policies affecting the operation

•          Third party and managed relationships along with implementing and managing relevant and new technologies

To be recognised with the accreditation, Copart had to undergo a rigorous virtual assessment over the course of several days, reviewing all aspects of the business. The assessment ensures the organisation actively follows the guidelines and meets the high standards required on a daily basis.

The company was commended for the planning and organisation involved in preparing for the assessment and there were no non-conformities received.

In a very positive summary at the close of the assessment, Copart’s key strengths were highlighted as being their continuous focus on customer experience, their robust processes, and the confidence and engagement of their employees.

Jane Pocock, Managing Director of Copart UK & Ireland, said:

“We are extremely proud to pass the assessment with flying colours and attain this renowned accreditation for the third year running. As a trusted partner to the insurance industry, it is fantastic to achieve independent validation of our ability to provide customers with world class end-to-end outsourced services.

“CCA Global Standard© accreditation demonstrates the highest standards in delivering excellence when servicing our customers throughout the UK, Ireland and beyond, and we are extremely proud of everyone’s efforts in the business to achieve this.”

Anne-Marie Forsyth, Chief Executive of CCA, added:

“The accreditation is a true reflection of the dedication and drive demonstrated by Copart in delivering consistency, efficiency and continual improvement for customers in today’s challenging times.

“The commitment demonstrated in improving standards and customer experience supports CCA’s overall objective of improving the quality and standard of customer service and experience across all business sectors.”

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