ILC ARTICLE

CoreLogic reveals Zurich collaboration


CoreLogic has announced that Zurich Insurance UK will use its digital claims workflow and collaboration platform to enhance its claims operations.

The CoreLogic platform helps to standardise claims processing on a single, cloud-based platform, enabling consistent and efficient triaging for desk-based adjusting and settlement and supply chain allocation. This helps to deliver reduced claim lifecycles, greater cost control, and enhanced accuracy and transparency.

The agreement will enable Zurich to enhance its existing claims capabilities by digitising processes on a secure, real-time web application, bringing a streamlined and much simpler claims experience to its customers, handlers and key supply chain partners.

Mark Barrett, Vice President UK Go To Market, Insurance Solutions, CoreLogic, said, “By digitising processes and bringing everyone onto one single platform, Zurich’s teams, suppliers and customers will all benefit from better communication and transparency throughout the whole claims journey. The Claims Connect platform enables higher quality data and resultant insights, greater process efficiencies and ensures that customers can receive the help and support they need at a time that suits them. We are excited about bringing our solution’s value to Zurich’s claims teams, suppliers and customers through this new relationship.”

Helen Rogers, Zurich’s Head of Claims Digital Experience, said, “This collaboration will benefit both our customers and our supply chain partners. CoreLogic’s technology will enable our teams to speed up the customer journey by putting claims into the right hands, quicker. In addition, we will have a single source of data that will drive greater simplicity and consistency throughout the claims process as well as enhance supply chain resilience and efficiencies.”

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