ILC ARTICLE

e2e extends emergency recovery service to support the nation’s key workers during Coronavirus pandemic


e2e Total Loss Vehicle Management [e2e] has adapted its services to respect the government’s clear instruction on March 23rd for people to stay at home ‘to save lives and protect the NHS’. 

With effect from the close of business on Friday 27th March 2020, members making up the UK’s largest salvage network will no longer collect total loss vehicles on behalf of e2e clients, in order to keep their staff safe and reflect the national goal to reduce the spread of Coronavirus and control the demand on stretched NHS resources.  In tandem, and to support the nation’s vital key workers, e2e has partnered with two leading roadside recovery agents, currently classified by the government as essential services, who can and will collect and deliver priority total loss vehicles to member sites in the e2e network.  Member sites will be storing vehicles free of charge until restrictions are lifted and normal business can be resumed. 

Under this new Emergency Recovery Assistance service, priority vehicles are classified as those relating to key workers or those which are distressed or abandoned or accruing storage charges. Vehicles located at home addresses or parked in free storage will not qualify for this service and normal collections by the e2e network will resume once government restrictions have been lifted. 

e2e has suspended all auction activity temporarily to ensure the best returns for clients and to protect staff and the public.  Existing e2e network vehicles listed at auction will be removed by 27th March.  The company has also implemented new processes to enable the network to track vehicles infected or potentially infected by COVID-19 in order to minimize the risk to others.  Head office staff are working remotely to continue to provide support services.  

e2e Chief Operating Officer, Neil Joslin, said: “The Coronavirus pandemic is unprecedented and the e2e network is united and committed to playing its part in the UK recovery by following the government’s instructions.  We are a service provider and proud of the service we provide in usual and sometimes unusal circumstances.  We will do all we can to reduce unnecessary risk to our people and our clients and to help stop the virus spreading.  To do otherwise would be irresponsible at best.  Needless to say, we are maintaining regular communication with clients, our network members, staff and suppliers throughout these challenging times.  ”

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