ILC ARTICLE

eNOL solution, Activate Initiate, launched by Motor Repair Network

25th October 2023

The accident management specialist Motor Repair Network has launched a new eNOL app called Activate Initiate to help their customers throughout the claims journey.

The app helps to guide the customer through the stages of FNOL, asks them to provide the important information and photographs, and efficiently triages the vehicle and recognises any engineering decisions. Subsequently, the app will reduce costs and time spent processing the claim, even at the scene of the collision.

The app is available via a hyperlink and so there is nothing to download or pre-install.

Adrian Furness, Managing Director, Motor Repair Network said: “Technological advances have led insurers and MGAs to review the claims journey, looking for opportunities to enhance customer experience and efficiency.

“Our new eNOL solution is designed to support customers that want to offer a digital claims experience. It’s a flexible online tool that can be integrated with existing systems and processes, making it quick and easy to provide full, accurate FNOL information.”

Pete Thompson, Director of Product for Activate Group explains: “Activate Initiate is a great example of how digital transformation can have a positive impact on the claims journey.  We’ve worked with insurers to understand their business goals, and our product roadmap is all about delivering tools that will help drive quicker, more accurate claims experiences for policyholders.”