ILC ARTICLE

ILC Breakfast News – Wednesday 3 August

2nd August 2022

ClaimsTech

Mastercard welcomes global partners 

Mastercard’s buy-now-pay-later initiative, Mastercard Installments, has welcomed a range of new global partners, including UK-based HSBC, J.P. Morgan and NatWest, as well as Cross River, Evolve Bank & Trust, Jifiti, Live Oak Bank, MOCA Financial, and WebBank.  

EY announces digital acquisition 

EY has acquired Digital Detox Ventures, a UK-based digital engineering consultancy that specialises in custom software development for digital applications. 

Claims figures for failing CRU continue falling 

A Freedom of Information request by The Association of Consumer Support Organisations (ACSO) has revealed that motor claims figures processed by the Compensation Recovery Unit are about 60,000 per quarter down on what they were before its introduction. 

MGA

Jeremy Trott joins MGA claims event line-up 

Jeremy Trott, claims director at specialist insurer Ecclesiastical Insurance has joined the speaker line-up for ILC’s inaugural MGA Claims Conference. 

The ILC event, in association with the Managing General Agents Association (MGAA) and sponsored by EDAM Group and DWF360, takes place on Wednesday 28 September at 155 Bishopsgate, London. 

Motor

Technology leading to a ‘zero accident’ future 

Tesla has proclaimed that a future with zero accidents is not a stretch of the imagination, and that its engineers are already working towards achieving it. 

Copart celebrates first academy graduate 

Luke Geach from Copart’s Bristol Operation Centre has become the first colleague to complete the company’s new Driver Academy training progamme. The Academy was launched in January and aims to train upwards of 100 drivers in the first year. 

Wejo secures major new investment 

Smart mobility and software solutions provider Wejo has secured $15.9m in further investment, with support coming from commercial partner Sompo Holdings, as well as current investors and certain members of the board. 

Taxi ranks filling up again 

Government figures have revealed that the taxi market is growing again after 12 months of stagnation. New data found that numbers of licensed taxis on UK roads increased by 3.8% by the end of March to reach 260,700.  

Kudo inviting new investment 

New motor insurer Kudo Insurance, which offers customers insurance based on safe driving habits while at the same time helping to improve skills behind the wheel, is raising investment through Seedrs. 

Dealers under growing pressure from independents 

The latest blog from automotive research and strategy organisation ICDP has warned dealerships that they could find themselves competing with independent bodyshops for work in the future. 

Garden makeover 

Colleagues from Innovation Group and Aviva joined forces to provide a complete garden makeover at one of Progress Care’s 10 homes. They gave up more than 180 hours of their time to renovate the outside space. 

Home

CCG retains customer service accreditation 

Claims Consortium Group has been re-accredited with the ServiceMark national standard after assessments revealed consistently high customer service levels. ServiceMark is awarded by The Institute of Customer Service. 

Supply challenges easing 

The Construction Leadership Council’s Product Availability working group has found that general product availability to the construction sector is improving across all categories and all regions – with the exception of Northern Ireland.  

Driveway work raising flood risk 

Aviva has warned of a rising flood risk after finding that 25% of homeowners in the UK have turned all or part of their garden into a driveway, while a further 17% plan to do so. One in seven of these has used non-permeable material, meaning water cannot seep in the ground.

Sedgwick secures PAS 2060 

Sedgwick has announced that its UK repair solutions division, which carried out 10,000 building repair contracts last year, has achieved carbon-neutral status after securing PAS 2060 certification. 

Industry News

ILC Industry Leader Interview: Stuart Markham

This week we catch up with Stuart Markham, Managing Director of Motor Claims Services at Claims Consortium Group.

Allianz reports rising fraud protection 

Allianz Commercial has prevented insurance fraud worth £36.8m in the first six months of the year, 23% up on the same period last year. It prevented £17.3m in casualty (up 26%), £10.3m in property (up 40%) and £9.2m in motor (up 2.8%). 

ACSO issues e-scooter recommendations  

ACSO has published a number of policy recommendations ahead of the expected legalisation of e-scooters, such as expanding hire schemes to ensure transparent data is available, making insurance compulsory and setting a minimum age of drivers and legal speed limit. 

NFU sets customer experience standard 

Insurance DataLab has rated NFU Mutual as number one for customer experience in the last 12 months. It scored a CX rating of 79%, ahead of LV=, RAC, Saga, and Markerstudy, all of which scored 73% to also collect an Insurance DataLab Customer Experience Gold Award for 2022. 

Covéa breaks down language barrier 

Covéa Insurance has agreed a new partnership with DA Languages that will make its products and services more easily available to non-English speaking customers by involving interpreters on three-way calls. 

People

Leap of faith for charity 

David Maguire of Carpenters Group will abseil down the West Door of Liverpool Cathedral to raise funds for The Walton Centre, which offers world class neuroscience services in the treatment of head and spinal trauma injuries, brain and spine tumours, epilipsy, MS, Motor Neurone Disease and Parkinsons.