ILC ARTICLE

Industry gathers for MGA Claims Conference

4th October 2023

ILC’s Managing General Agents (MGA) Claims Conference provided a deep-dive into all areas of claims operations when it took place at 155 Bishopsgate, London last week.

The event was held in association with the MGAA and supported by Headline Sponsor Claims Consortium Group (CCG); Gold Sponsors: Activate Group, Carpenters Group, EDAM Group, Enterprise, LexisNexis Risk Solutions, Pulse, Value Checkers, and Wiser Academy.

Regulations, technology, partnerships and the human element within claims were all under the microscope on the day, when representatives from across the industry gathered to hear insights from some of the sector’s most influential decision-makers.

Alex Evans, CFA Vice President, European Insurance Equities, Citi Research EMEA, set the tone at the outset with a keynote address exploring the current health of the sector, and what the next few years may hold – “I’d characterise the next 18 months as a slow journey to improvement,” he said – before a headline session examined the underwriting versus claims dynamic, and considered who is at fault when the loss ratio is too high.

Meanwhile, Mike Keating, CEO of the MGAA, provided his insights on how collaboration can make the MGA community stronger and co-founder of Insurance DataLab Dan King explained how data can make ‘good’ even better.

The day also featured a dedicated session from the MGAA Next Gen committee, which looked at the future of claims and asked what skills the sector will need going forward, while the latest innovations were showcased by Enhanced Exhibitors within the marketplace. These included Acumen, Alphatec Ltd, Caysure Digital, Clearway, CRIF Decision Solutions Ltd, FintechOS, FMG, ICAB, Richfords Fire and Flood, Synetics Solutions and TIW Group along with a host of fellow exhibitors.