ILC ARTICLE

New ILC event set to explore risk and compliance 

9th August 2023

ILC has launched a new event under its Claims Essentials banner to explore the changing landscape of risk and compliance within insurance claims. 

The event, scheduled for 15 November at etc venues, Manchester and themed: ‘Consumers – more than just a duty’ is set to discuss how insurers and supply chains can work together to optimise the consumer journey whilst satisfying ever changing legislation and heightened socio-economic challenges across the UK. 

Supported by Suneeta Padda, Managing Director of London-based compliance consultancy, Padda Consulting, the event will unpick the impacts – three months on – from the new Consumer Duty regulations taking effect to highlight how it has shaped the sector and what might have changed since its introduction. 

Further to this, the event which has already received the support of many of ILC’s Corporate and Insurer Partners, will provide an insight into the ongoing challenges associated with consumer practices covering areas such as customer satisfaction, technology use, regulation, vulnerable customers, and fraud.  

All these areas and many more are further impacted by the current cost-of-living crisis the UK is experiencing, with inflation at levels not seen for many years. 

“The Consumer Duty regulations are rightfully front and centre of the sector’s thinking currently and the true impact is yet to be determined,” explained Suneeta. “This exciting, new ILC event will provide the perfect platform by which to explore this area in much greater detail.” 

Suneeta continued, “However, this is certainly not the only area where the industry needs to be focusing its attentions – insurance claims are the ‘moment of truth’ for any consumer, and right now with an increasing number of complaints being upheld by the ombudsman, it is clear there is work to be done across the industry.” 

To find out more about how to get involved in the risk and compliance event taking place in November contact jonathan@iloveclaims.com