ILC ARTICLE

Prism Network and Service Certainty imageproof delivering outstanding service in a pandemic and beyond

23rd February 2021

How Service Certainty imageproofTM has been instrumental to Prism Network delivering the following improvements;

48% reduction in the average claim lifecycle

66% reduction customer complaints

23% reduction in touches per claim

19% reduction in overall claim costs

Leicester-based Prism Network has become even more creative in how they manage insurance claims on behalf of insurers and policyholders. This is resulting in claims being dealt with more quickly, with fewer customer complaints, and lower costs all-round.

Driven by the coronavirus pandemic, a general growth in the industry, and changing expectations of consumers, Prism Network has expedited their use of technology to help take the pain out of insurance claims processes through a collaboration with the market leaders in image and video capture solutions.

Furthermore, this technology is being used to engage with policyholders, deploy contractors to repair damage, and monitor the progress of claims. Service Certainty’s latest product , Autoset, has been adopted, where appropriate, to digitally settle claims with customers.

On those occasions where an independent field visit is essential, the Service Certainty imageproofTM Pro’s (professional photographers & and drone operators) are rapidly obtaining images and videos enabling Prism Network to make critical informed and accurate decisions. This can often result in claim repudiation.

Mark Orton, managing director of Prism Network, said: “Our partnership with Service Certainty is allowing us to offer more choice to insurers and policyholders in how they do business with us.”

“We’re exploiting technology to facilitate how claims are being reported, validated, progressed, and settled. This reduces the need for physical visits to premises to assess property damage or review progress, which in turn speeds up cycle times.”

Service Certainty Imageproof has also delivered digital solutions to improve high volume repetitive tasks, such as site inspections, variation orders, and progress audits which are all now digitally supported.

Richard Eadie, business development manager, added: “We’re really enjoying working with Prism Network, implementing new solutions, and helping them adapt through COVID-19 and changing customer demand. Creating innovative solutions is what we do”.

“Mark, along with commercial director Fraser Clark, and everyone at Prism Network have always offered an open approach to collaboration, and together we’ve created some great solutions that we’re very proud of.”