ILC ARTICLE

Service Certainty appoints new Operations Director.


Due to continued growth, Service Certainty have appointed Richard Eadie to the newly created position of Operations Director. Recognising his expertise, experience and extra-mile efforts, Richard has been a key contributor to the business since he joined the team.

During Richard’s fifteen years in the Motor Insurance Claims Market he has successfully built and lead teams, providing supply chain services to many of the UK’s top 20 insurers.

Richard Eadie stated.

“The journey since joining Service Certainty back in February 2018, has been incredible. Seeing how much we have achieved in a short space of time makes me immensely proud. From moving premises, building teams to meet ever increasing client demand and the global rollout of our tech, it has all been a great challenge and learning curve for me. I can’t thank our senior management team enough for their continuous support and guidance. They inspire me with their vision and determination to continuously evolve this business and recognise the efforts of our team, and in this case me particularly. 

Last year was difficult for everybody but as a business we adapted, supported our staff and clients throughout and became a more agile and successful business as a result.” 

Graham Clarke, Managing Director added:

“We are thrilled to be able to promote from within and recognise Rich’s contribution to the business. Along with appointments in IT and new apprentices we are continuing to invest in talent and grow the team to manage additional demand from both existing and new clients. We have successfully diversified the business and now process more jobs than we did pre-pandemic, which is a fantastic place to be.  We are proud of Richard’s and the team’s efforts. Well done Richard, welcome to the senior team”.

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