ILC ARTICLE

Service Certainty Growth – 2 Million Images in a Year

18th July 2019

Service Certainty has seen significant growth recently with continued popularity in the claims market. Providing both customer and professional media upload facilities it is now processing more than two million images of damage a year.

Service Certainty has seen unprecedented growth as a result of the growing popularity of both customers and insurers to share media (photos or videos) and/or the collection of essential documents. Increasingly, these are vital services in the processing of a claim, across multiple lines of business. Service Certainty’s customer self-serve technology is deployed across the entire claims space: including Glass claims, Motor Damage claims, Mobility provision and – now a growth area for the business – in the Property claims market, too.Its network of more than 4,000 professional photographers take pictures, collect dashcam and capture CCTV footage as well as collecting key documents at crucial points of the claims journey.

All this means Service Certainty is now processing in excess of two million images a year and has a rapidly growing number of CCTV & Dashcam uploads every day.“We are so proud of our continued growth here at Service Certainty,” said Graham Clarke, MD of Service Certainty. “Built on a reputation of listening to our customers, creating innovative solutions and successfully delivering every day. We are excited and motivated to continue to service the industry with new and market leading solutions.”

About Service Certainty

Established in 2009, Service Certainty™ is a driving force in developing customised and innovative multi-media capture solutions that delivers the much-needed evidence to facilitate timely claims decisions. Their pioneering approach to digital damage assessment is delivered securely on multiple platforms to enhance the customer’s journey and reduce ever-increasing claims costs.  Additionally, they are, the UK’s only independent network of Pro photographers and provide this unique service to the majority of the UK’s Insurers, Claims Management Companies and Repairers. Service Certainty™ is now receiving the acclaim it deserves as a global brand, operating across three continents as an ISO 27001 accredited firm.

http://www.servicecertainty.co.uk.

Liam Nye

Paul Sell

Graham Clarke