ILC ARTICLE

Service Certainty launches new Document Collection Service

8th July 2019

Service Certainty has once again expanded the capability of its field force of over 4,000 professionals to arrange secure collection of vehicle documents and keys nationwide.

Following the recent success of a pilot with a Top 10 UK Insurer, Service Certainty’s new document collection service provides a solution to reduce common issues that often arise when a vehicle is recovered from the roadside or stolen and recovered.

Without appropriate documents or a set of keys, vehicles can be advertised as non-runners, unable to display mileage or support the vehicle’s history. This can impact the salvage return value by up to 18%.

Service Certainty is recognised throughout the industry for reducing claims costs and cycle times. In this instance, supporting Insurers by helping to achieve a higher market price for the salvage through providing the items prior to the salvage reaching auction.

Claims handlers can arrange collection of any document or items belonging to a vehicle. Typically, these can be the items below, but not limited to:

• Keys including any spares
• V5 Log Book
• Service & MOT history
• Maintenance
• Vehicle Hand Book

Items are collected, packaged and sent to the designated address using tracked postage. Images are taken of all items collected and the images along with the tracking reference are made available to view within Service Certainty’s online Hub.

A recent study demonstrated that collecting the keys and docs improved the salvage return values, up to 18%, particularly on prestige or high-value vehicles.

Paul Sell, Director of Service Certainty (formerly head of supply chain, Aviva) says:

“Having worked in the claims industry for a leading Insurer for over 10 years I understand the financial impact of speed in the total loss/ salvage process. 

By collecting information swiftly and early in the process Customers,  Insurers and Salvage agents can all benefit; improving speed of settlement, auction value, site capacity and reduction in cycle time costs. Notwithstanding the fact it’s a better experience for the customer at a critical time.

This is another example of how Service Certainty develops solutions to industry problems with an easy to use, cost effective product.”

Service Certainty Ltd remains the only national independent provider of digital images for damage assessment via its comprehensive network of over 4,000 registered Pro photographers providing users the continued assurance that they have a tried and tested solution that fits all needs and budgets.