ILC ARTICLE

Successful transition of Co-op Insurance claims operation

23rd December 2020

RDT is delighted to announce that the underwriting arm of Co-op Insurance is running its claims operation on our general insurance solution, Landscape.  

RDT’s long-standing customer, Markerstudy, completed its purchase of the underwriting part of Co-op Insurance two weeks ago, and since going live motor and household claims processing on behalf of Co-op Insurance – which remains part of the Co-op group – has been handled by Landscape.

A version of Landscape was configured and deployed to handle the Co-op Insurance motor and household claims, which RDT runs in Azure as a managed service. RDT updates all the software, monitors the system’s live running and performance and ensures its smooth operation day-to-day. The solution is also scalable, meaning that RDT can add resources to it as needed so it can cope with peaks in demand. 

Markerstudy’s Group Underwriting Director Gary Humphreys said: ‘We have a good working relationship with the team at RDT, which has strengthened and evolved as Markerstudy has grown and our technology requirements have matured. I class RDT as one of our trusted service providers; they’re forward-thinking and agile – so we make a good partnership.’

RDT’s CEO Mark Bates said: ‘We’re delighted to carry on what has been a very successful ten-year relationship with Markerstudy. We’ve seen them go from having about 40 users on our solution to more than 1500, and that was before the Co-op purchase. We’ve been part of their journey and we’ve enjoyed every minute of it. This is another successful implementation, and we’re looking forward to the next one.’