ILC ARTICLE

UK’s only company to achieve CARF accreditation for both its Case Management and Expert Witness services

3rd July 2019

World renowned independent accreditor, CARF (Commission on Accreditation of Rehabilitation Facilities), has awarded Harrison Associates its accreditation accolade – the only UK provider accredited for both Case Management and Expert Witness (Independent Evaluation) services.

Harrison Associates is a nationwide provider of catastrophic injury based case management, rehabilitation and expert witness services to the healthcare, social, litigation and
insurance sectors. With over 34 years’ experience and a national network of more than 60 Associates, Harrison Associates remains the first choice to help individuals with life changing injuries.

It is the third time that Harrison Associates has received the award, benefitting on each occasion from the maximum accreditation available – currently a period of three years – with all its programmes accredited, including services to children, adolescent and adults, and specialist services to brain injured clients.

CARF quality standards are recognised as the roadmap for client-centered quality practices that assist service providers in maintaining a leading edge. As such, CARF-accredited service providers enjoy international recognition for their commitment to excellence, demonstration of accountability and conformance to internationally accepted standards. It also provides evidence that organisations strive to improve efficiencies and service outcomes, fiscal health and service delivery, creating a solid foundation for improved client satisfaction and outcomes.

The process for accreditation is rigorous, with an on-site peer review and intensive audit over several days involving independent consultation and interviews with solicitors, insurers, team members and injured clients. All policies, processes and procedures are reviewed, in addition to spot checks on clinical files.

“We are absolutely delighted to have been awarded the maximum three-year CARF accreditation for the third time in succession. My thanks to the team at Harrison Associates who embody and remain committed to the rigorous standards that this accreditation evidences.
CARF aligns with our focus on continuous improvement to enhance outcomes for our injured clients. It is testament of our continuing advancement of quality on which our customers and their clients rely.”
Niccola Irwin, Managing Director, Harrison Associates

“Case management clients referred to their case managers as ‘always being there’; as being ‘very knowledgeable’, ‘brilliant’, ‘a life saver’ and ‘a great listener’; as ‘making a difference in their life’; as being ‘top notch in everything they do’; and that they ‘could not live without them’.”

“The skill and expertise of the case managers is phenomenal. Case managers are highly qualified to handle complex catastrophic cases due to the level of expertise of the case managers and clinical supervisors.”

“The [customers] for the expert witness programme expressed that Harrison Associates is the provider of choice for high value cases due to the timely communication, quality of the reports and the experience and professionalism of the service delivery team”

“Employees at Harrison Associates speak highly of the leadership team…recognised for its commitment to employees and clients.”